[Resolved]  Sony Ericsson — Sony Ericsson Mobile - W20 Center Key Not Working.

Address:

Bangalore, Karnataka

Hi,

This is Divya. I purchased a new Sony Ericsson Mobile, Model - W20 on 26th December, 2010. But now my mobile's center key is not working. I hardly used it for 20 days. I gave the mobile to a Sony Ericsson Service Center to look into the problem. It is already a week still they have not returned the mobile to me. They are telling that they have to get some new parts for the mobile, motherboard is having some problem, need to replace motherboard, etc. They have not delivered my mobile yet. How can i escalate this issue? I need my mobile back or need a replacement or refund. I really do not know whether there is a problem with my new mobile or what has happened. I need some help and contact information as to whom i can contact and get my mobile replaced if my mobile is really having some serious issues.

Regards,
Divya