awful condition of cell made by service centre - sony ericsson mobile s500i
I purchased a sony ericsson mobile model no. s500i from Sony Ericsson Experience Store (U.K. Enterprises)- Panchkula, Haryana on 10th nov. 2007 bearing IMEI no. 35908501-002856-9
This was the day when I did the biggest mistake of my life…. (Sorry but that’s the truth)
I have already sent my cell to more than 6 times to your service centre Salora International Limited, sec – 34, Chandigarh. But after getting such services, I guess you yourself will ask them to shut their office. I am enclosing all the receipts of the complaints (being filed). Kindly consider them and take some serious action so that I get justice. All the complaints are as mentioned with the condition of the cell when received back.
Reported on: 13th nov. 2007 (3 days after purchasing this cell)
Filed on: 16th nov. 2007
Problem reported in mp3 player as the songs were intermixing automatically when a song was played.
Service provided: software upgraded.
Received back on: 17th nov. 2007
Reported on: within next 15 days
Problem reported: keypad started getting cracked, lines in video and still camera.
Filed on: 18th dec. 2007 (as the reqd. thing is never in stock with these people)
Service provided: keypad replaced, software upgraded (again)
Received back on: 21st dec. 2007
Reported on: 25th dec., 2007 (4 days after getting the keypad replaced)
Problem reported: keypad cracked (even after the assurance that it won’t crack), lines in camera.
Filed on: 3rd Jan. 2008 (these people celebrate their holidays 366 days a year)
Service provided: keypad replaced, software upgraded, bonzer swap (which ruined my cell)
Received back on: 28th Jan. 2008 (but the date in the receipt is 16th Jan. Till 25th it was not even repaired)
Condition of the cell:
Outer body got loose and it was not less than a toy which makes irritating sounds, body was found cracked near the volume button.
Left side of the central dial got pressed inside and it did not work properly.
Clearly visible scratches found all over the cell (which were never there before submitting the cell at the service centre)
Lines in the camera still reported.
Reported on: within a month of getting the cell swapped but was denied to be filed (as service centre was closed on 3rd Saturday instead of 2nd)
Filed on: 21st march, 08
Problem reported: central button not working properly, songs intermixing, lines in camera, crack near the volume button.
THE COMPLAINT FILED IS TOTALLY DIFFERENT FROM THE PROBLEMS REPORTED (maybe that receptionist was dreaming…..)
Service provided: cell was swapped with an assurance that it won’t trouble me anymore and if it does, they’ll surely replace it this time.
Condition of the cell:
Countless scratches (quite big ones this time)
Cracks on the body.
Central button not working at all.
Gap between the slider is almost 2.5 – 3 mm now.
Received on: 25th march
Reported on: 25th march just after seeing this pathetic situation of my cell
Filed on: not filed as yet as the engineers deny to accept the fact that they have created a mess out of my cell.
I was unhappy with the services provided but now that unhappiness has turned into shear anger because of this management. They clearly hope that by keeping silent, I’ll go away.
Every time I went to the service centre, I was naïve because I thought that they intended to resolve the issue once they examined my cell.
Your customer care is exceptional in its awfulness. Customers are passed from voice to voice via automated machines and are left dangling on the line at their own expense, never get to talk to the same person again and as a result, never get the same story twice.
I’m afraid that customer care problems are beyond solving even by the M.D. but my cell phone is an issue that you can fix at a stroke. I’m relying on you to clean up the mess that your service center people have created. Please consider my plea and take a considerable action as soon as possible.