i am ravi. i m living in patna. . i have bought a sony ericssion xperia x1 mobile mobile phone on 10th nov 2009 and it get cracked just next day of purchase without any reason. at that time i am cheking my emails so i just searched a word xperia x1 crack in google.com. i get socked to vew the screen as there are 1250000 web pages showing xperia x1 crack both on web search and on image search. because xperia phons are still craking all over country due to their defective design and use of cheep quality of material a/c some xi users.all have the same type of crak at the same places. my phone is also cracked at the exactly same place as shown in diferent websites.
but i have to go my medical college which is situated in ranchi so i contect my seller on 27th nov 2009 for that issue. they said we seller cant do anything so u have to go the service center which is about 12 km far from my house. so i contect the support.sonyericssion.com by sendig a email about my x1 cracking issue. after three day i have got a reply mail as
Thank you for contacting Sony Ericsson Contact Center.
With reference to your Email, we request you to kindly visit your nearest service center and they will assist you in a better way.
Please note that the phone would be repaired under warranty provided no physical or liquid damage is found within the 12 months from the date of purchase. In the event the phone is assessed as such, the limited warranty is void. In this instance since your Sony Ericsson mobile phone is assessed as liquid damaged, you will be required to pay for the service charges on the phone plus other repair charges.
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so i reached the nearest service center and i asked a question with a employe " have u know that xperia phones are cracking all over world. they told me "no" we havent recive such type of comlains. then i told him abut website and also asked what is the solution for me . they said your phones crakes not comes under warranty u have to purchase a new battry compartment then we shall repaired it. now this time we have not battry compartment for you so u have to wait for next month and till please take away your hanset and . we cant do anythng more. after my requset "please acept my hanset because if i use this set wether i can get more cracked" they refuse to acept. suddnly a new crack is also noticed at that time which is not present at my home. i shaw the workes .then they acept my handset without a proper recipt. they only give me copy of reciving withot indicating job sheet no or any other information. only there is a land line phone no and telling me wait for 14 day we are informing this issue to our seniors
so sir/madam please help me where i should i contect for value of money. i dont want repairing because. i m sure that after repairing the same thing happn again and again. because several x1 usere told me about this.
so sir/madam personly u also vissit the google.com and just type the wors" xperia x1 crack" then u decide whether u have to help me or not?
i m also lefting some link here
i dont want to stay with sony ericsson and i will never buy a product which is made by sony ericsson