[Resolved]  Sony Ericsson — w205 does not support mp4 format as written in company official site

HI
SIR
I AM SOMIL SINGH.My Sony Ericsson W205 MOBILE does not support mp4 videos.
but in sony website it is written that it support mp4 videos ,so after going through sony website i purchased the phone,latter i found that actually it does not support mp4 videos and it was also confirmed by sony service centre.but.In their official website it is written that it supports mp4 format or videos.
I purchased the phone after going through sony website where it is written that w205 SUPPORTS MP4.But latter i found that it does not support the format.When i took my phone to THEIR service center they told me that this phone does not support the mp4 format hence they refused to service it.I called sony customer care
helpline from myphone where i did not got any satisfactory reply.Finally i email my problem to sony at their email address which is questions.[protected]@support.sonyericsson.com.And in their reply
they suggested that i should give my phone to service center and provide them, the work order number of my phone.Now after their email their service center accepted my phone for service on 6.1.2011 and in same day i emailed work orderMy workorder number i.e SE311CDW10014 to them as requested by them...But their service center insisted that this phone will not support mp4 so they wait for any response given to them directly from company,they did notice some other problems in the phone(which i did not mention)so they took note of them also.
I provided my work order number to sony at questions.[protected]@support.sonyericsson.com AS REQUESTED BY THEM IN THEIR REPLY TO MY EMAIL.Then reference no is given to me i.e ''caseIdTag".I even contracted THEIR service center a number of times from my phone [protected] but they keep insisting me please call some other day since their system is in progress. ON 15.01.2011 i called again to them i.e sony customer care where i was finally refused for any solution to my problem regarding support of mp4 format by my phone w205. sony help desk executive HEENA SPOKE TO me that day and finally refused that my phone w205 does not support mp4,it contradict WHAT is written in in their official sony website in http://www.sonyericsson.com/cws/support/phones/detailed/mediaplayerts/w205?cc=gb&lc=en .When i asked her
to change my handset or refund my money back since i purchased this handset after going through sony website where it is clearly written that w205 supports mp4 format,she simply refused and told to me that she cant do anything and suggested that please take my handset back from service center and except mp4 issue all other issue will get solved.I called the service center [protected] for the progress ,they said me that my handset is in the progcess.NOW NOBODY IS READY TO HELP ME OUT.AND IN their SERVICE CENTER MY HANDSET IS STILL LYING.ONLY I HAVE IS TICKET NO WHICH IS ----X-Ticket: 89111695,TICKET[protected] given by sony customer care.
THEY DONT RESPOND TO MY EMAILS AND DON"T EVEN TELLS ME ANY DELIVERY DATE FOR MY HANDSET.
I HAVE FINALLY TOLD IN MY EMAIL TO SONY ON 15.1.2011 TO REPLY "in 15 days" OR I TAKE THEM TO CONSUMER COURT,BUT THEY HAVE NOT REPLYIED EVEN TODAY I.E 2.2.2011.AND MY HANDSET SILL LYING THEIR IN THEIR SERVICE CENTER MY My workorder number is SE311CDW10014
PLEASE HELP WHAT SHOULD I DO.IS THIS IS A CASE O[censored]NFAIR TRADE PRACTICE ?AND NOW SINCE THEY ARE NOT REPONDING TO MY EMAL AND CALLS,NOW CAN I TAKE THEM TO COURT.PLEASE TELL WHAT SHOULD I DO..

THANKS YOU


SOMIL SINGH
[protected]
FLAT NO 478,18,B DDA,L&T FLAT
DWARKA,NEW DELHI-78
[protected]@gmail.com

FOR YOUR READY REFERENCE SOME CONTENTS I HAVE PASTED[protected]--CONTENT FROM SONY SITE PLZ SEE BELOW[protected][protected][protected][protected][protected]
W205 supportMedia player troubleshootingMedia player issues may include:

Unable playing or viewing files
Unable opening or saving files
Unable playing the radio
Follow the steps below to troubleshoot the media player.




W205
Unable to play or view a file

Files may be unable to be played or viewed if your phone isn't compatible with the file format.

Check that your phone is compatible with the file format in order to play or view the file.

Your phone supports the following audio files: .3gp, .aac, .amr, .m4a, .mid, and .mp4.
[Your phone supports the following video files: .3gp and .mp4.]













W205
Memory performance

Low free memory may slow down your phone performance or result in inability to save new files.

To check the memory status of the memory card and phone:

Select Menu > Organiser > File manager.
Select Options > Memory status.
To remove files:

In the File manager, go to a folder and highlight a file.
Select Options > Delete > Yes to free up space.



W205
Non-working radio

In order to listen to the radio with your phone, you need to attach an accessory that acts as an antenna for the radio.

Make sure that you have plugged in or attached the headset that came with your phone or use another compatible accessory that act as an antenna. Go to FM radio for instructions.
Make sure you're located in an open location free from obstructions. If you're located in an enclosed area, such as an elevator or a parking lot, it may cause signal interference.



W205
The phone hangs or freezes when a specific file is used

When you open files that are transferred directly from a computer to the phone or via the file explorer on the computer, the phone might hang or freeze if the file isn't compatible, is damaged, or is very large (no compression).

Make sure the file is compatible with your phone. For more information, go to the phone User guide.




W205
Make sure you have the latest software in your phone

Sony Ericsson continuously aims to improve phone stability and enhance the user experience. Go to Update Service to update your phone with the latest software.

Tip: Make a backup of your personal data stored on your phone before a software update. For more information, go to the Update Service.




W205
If the above troubleshooting steps didn't solve your problems, please contact Sony Ericsson customer support for further assistance or return to the Troubleshooting overview to continue troubleshooting.




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Aug 13, 2020
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