[Resolved]  Sony Ericsson — poor service center

hi,
i have sony ericsson z 550i, it worked great till 1 year, but after 1 year it lost its display, it was out of warranty, i gave it to the one of serivce centre in my own city that is (haldwani) uttarakhand.they took 1600rs and after recieving the mobile back, it was having problem with the charging, i showed them back they solved it but then the camera didn't worked, i went back to them, they said now it's not our responsiblity .it's really weird when they say we are not used to work with unwarranty sets .
i m fed up with the service centre .
now never in future i will make a mistake of buying the cell phone of sony ericsson..

my sony Ericsson ph model is W350I.
I visited 2-3 times ur service centre for changing the flap of same model.
Every time he is saying that stock is not available from last 1 month.
Sony Ericsson service is very poor and service Engineer behaviour is also very bad.
now never in future i will make a mistake of buying the cell phone of sony ericsson..and I suggest to everyone never buy any product of Sony Ericsson

Dear Sir,
I had bought sony ericsson mobile model K 220I with bill no 532 dated on 13 Sep 2008 from M/s RS Communication, Alipur Delhi 36, his contact no is [protected].Sir i had gone to all your service center like Noida, Nehruplace, Okhla and Rohini but my mobile is not repaired after that i will handedover mobile to M/s Rs Communication to give me new mobile inplace of my old mobile but he refused he said you have to go to Cosumer Court to take new mobile . so i am going to file a case against sony ericsson .


Joginder Singh [protected]

I have some problem in my set. Kindly send an adress of your nearest service centre in south kolkata.

Dear Sir/Madam,
I have a Sony mobile model no w700i i got a problem from last 2 months in volume control button when i give this sony erricson service centre indre(M.P.) india, all other functionality was working perfectly but when i go to the service centre they said that it has a mother board problem so the key paid and joy stick are not working properly couse of mother baord now what i do no problem is solved but got more problems in fact got mobile which is not working
I suggest to everyone never buy any product of Sony Ericsson.

Sir,

I had purchased a Sony Erricsson C510 mobile on 04 Jan 2010 from The Mobile Store Kolkata and after that i am facing some problem which are briefed as under:-

1. My set's IMEI Number is[protected] and S/N Number is BX9012EPTD. Since 04 Jan 2010 I observed that the set is automatically turned off even though it was not switched off after using of 5-6 hours.Thereafter i was contact to Sony Ericsson Help Line number and told them regarding this problem and accordingly they had suggest me to show the set to the nearest Sony Ericsson Service Centre. Afterwhich I had gone to the nearest service centre situated at Vivekananda Road in the North Kolkata(Contact person Mr Manav, number is [protected] and told them the problem. They told me that it is a software problem and it is required to upgrade software. Thereafter they upgrade the software to my phone and after that I am now facing an another problem which is that whenever i connect the phone through USB cable to my computer the only phone mode is showning and other three modes, viz Media Transfer Mode, Print Mode and Mass Storage Mode is not showing. However, before upgrading the software the all four modes were shown, whenever I connect the USB cable to my computer and they asked me to choose the mode. In this regard it is intimated that I had downloaded the Sony Ericsson PC Suite from internet and installed it to my computer.
2. After facing this problem i once again contact that service centre and told them regarding this problem they told me once again to come. Then yesterday on 07 Jan 2010 i came to the service centre at Vivekananda Road, North Kolkata but unfortunately they failed to solve the problem. Sir I contact10-11 times since last 2-3 day to Mr Rajesh whose mobile number is [protected], but i sorry to say you his behavior is very rough which I never expect from a representative working in Sony and each and every times he told me either engineer is not available or call me later.Sir, I am working in Indian Army and it is not possible for me to come daily to resolve this problem and this service is not expected from a company like Sony Ericsson after buying the product only one week before. Sir, I forced to approach you to kindly look into the matter and give a solution for which I will be grateful to you.
3. Please look into this matter and give a solution otherwise i will go to the higher authority .

4. An early reply to my query will be highly solicited.

Dear Sir/Madam


I am the customer of your company since 2009. I have purchase one set.no-C902 From M/s Dee kay Beauty Centre, Ghumar Mandi, Ludhiana on dt 26/06/2009 vide bill no- 47572, but the first day I am facing the technical problem of hanging in set. I have gave my set to your dealer many times for repairing and now from[protected] against. I give my set to your service centre B.M Service, Shop.NO-6, Ghumar Mandi, Ludhiana Contcat no[protected] but till dt we not receive any response from there side.

Thanking You,

Regards
Sanju Chawla
Contact.No-[protected]

1) BATTERY LIFE IS VERY SHORT FOR SONY MOBILES
2) BATTERY CHARGING SLOT IS HAVING PROBLEM, DESIGN OF SLOT SHOULD BE CHANGE .
3)CHARGER ALSO FACE SAM PROBLEM, BECAUSE OF ITS BROAD SHAPE

Hi

I am very much agree about the complaints SONY ERICSSON provides PATHETIC SERVICE, PATHETIC HANDSET, AND VERY POOR QUALITY of the product they use. THE PEOPLE THEY APPOINT FOR THE CONSUMER COMPLAINT ARE DISGUSTING PATHETIC PEOPLE.

I have purchased Sony Ericsson Spiro in 5th Sept 2010 from KENSH MOBILE SHOPPE AT J M ROAD PUNE. 5th of Sept 2010 my inbox was overloaded with sms though there were only 6 messages and it was showing me the message the " Out of Memory" when ever i was receiving new sms. The shopkeeper told me there might be some software problem so he kept my phone for FOUR days repair it and return me back. on 23rd of Nov 2010 i again faced the same problem in the same way the shopkeeper apologies and get it repair. In January 2011 it started to give me problem with display, Now this time instead of going to shopkeeper I went to the Sony Service Center at White House, Tilak Road, Pune, they people said there is problem with IC and they again kept my phone for 8 days with them without giving me alternate handset n i was suffering for 8 days. In April 20th i again stared to face problem with display, speed was pathetic, functional problems were there I again went to the Service Center but this time Service Center was moved to another place which is very far from my place so i went to the Shopkeeper ( KENSHA AT J M ROAD, PUNE. ) on 29th April i have submitted my handset there with frustration and the shopkeepr promissed me the madam this time i will get it done for permanent you will not face any problem with this set again, please give me 4 days. for the sake of humanity i dint spoke a single world and submit the phone. after 4 days i went to get my phone back, the person stared to appologies and again ask me for 3 more days this time also i went without any comment. after 3 days i took follow up on phone, the person on another side told me that " Madam you have given your handset to the rohan and he is on leave for 4 days" after 4 days went he came he stared me giving stupid reasons I am very much frustated with this handset and PATHETIC PEOPLE Like ROHAN and SONY Ericsson. it is 21st of May 2011 and still my phone is with those people. I event dont want it back i just want to sugest my dear friends PLEASE DONT GO FOR SONY ERICSSON EVER...