Sony Ericsson / Elm — Service Problem

Address:Khordha, Odisha

Dear Sir,
I purchased sony ericsson Elm on Oct 2010. My mobile got some problem of netwok reception and I had submitted my phone to "Accel Frontline, Bhubaneswar" on Feb 01. They have reported me that the RF board is to be replaced. Then they took 14 days to repaire the mobile by replacing the RF board. In the time of receiving the phone, I've noticed that the volume keys were not working. Immediately I've submitted again to rectify the problem. Then they took another 3 days to repair that one. After using the mobile for some hours, I came to know that the bluetooth is not working. Other lots of features like noise shield, clear voice, megabass etc. are not coming in the "options" which were present previously. The battery consumption is drastically increased. It was taking only six hrs to get switch off in stand by without attending calls or using multimedia. Now the mobile is no longer useful.
Kindly look into the matter seriously because I am really disturbed with the service your people are rendering. This is really ridiculous and harrasing. Now I want a new handset or my money back. Should I go to the consumer court to finalise the issue?

Regards
Tanmaya Mohapatra
Bhubaneswar
Ph. [protected]
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