[Resolved]  Sony Ericsson — non repair of mobile in warranty

Address:

Kamrup Metropolitan, Assam

i had bought a sony ericsson mobile handset ,model vivaz pro, from the mobile store in guwahati in september 12th,2010, for my daughters birthday. By december the handset was not getting charged and so i returned it to the mobile store as the warranty cover was for one year. they gave it to the local sony ericsson service center and returned the set to me on 16th january 2011. however the same problem arose in two days and i went back to the mobile store where i came to know that the ide and mother board was changed. i then went to the sony ericsson service center and they said they will have to again change the circuit board and kept the mobile. they finally returned it to the mobile store in febuary end and i was called to collect it. but within one hour the mobile store salesman called to say the mobile is not working much to my frustration. this time the service center of sony ericcson had shifted to a new location and the mobile was given to them by the mobile store. it is now more than five months and the service center keeps saying the necessary part has not arrived. i e-mailed sony erricson with the problem and they apologised and promised to look into the problem but nothing has happened to date . i then contacted Mr Niloy Ganguly , regional head of sony ericsson who rarely takes the calls, but finally when he took the call he promised to look into the matter saying he will call back. however he never bothered to do anything and doesnt take my calls or respond to my messages. I AM WAITING FIVE MONTHS FOR THE REPAIR OF MY MOBILE WHICH COST ME 21,OOO RUPEES BUT ALL I GET FROM A REPUTED COMPANY LIKE SONY ERICSSON IS A CALLOUS ATTITUDE AND INEFFICIENCY . KINDLY HELP IN THIS MATTER.
yours sincerely
Dr.Sunil Dawka, MS.,M.Ch
Chief Cardiac Surgeon, GNRC Hospitals, Guwahati.
Mob: [protected]