[Resolved] Sony Ericsson / Handset K660i

[Resolved] Sony Ericsson / Handset K660i — They are not listening

K Kamaljeet Simgh from Surat, Gujarat

Resp Sir , Sir my name is Kamaljeet Singh living in Mumbai. Sir I am facing problem sience I have bought the handset K660i, I had written lots of mail and they reply very late and each time they say you sumit the handset we will take care of that and after they say that this is repaired but the problem again and again . and i went Son ericsson centre first of all incharge of there has no manner to talk with their valuable costumers he is arogent. Sir just go thow the mail conversation we had through mail as follows Regards Kamaljeet Singh Resp sir , Sir its worth to share problem regarding your product. And I have co-operated a lot so now I dont want to listen anything I just want the replacement . And you support people are useless I know that why you are not taking care of my complane because you are not suffering ,, I am the person how Is suffering.Sir when you will suffer then you will understand me.Sir if you can't do replacement, please let me know. HAPPY DIWALI .......KOI BAAT NAHI MERI DIWALI TO YOU PEOPLE HAD DISTROYED. WITH REGARDS KAMALJEET SINGH KAMALJEET From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com> To: [protected]@yahoo.com Sent: Mon, 12 October, 2009 4:28:22 PM Subject: Sony Ericsson Contact Center, Ticket: 78874074 Dear Customer, Thank you for contacting Sony Ericsson Contact Center. With the reference of your email,we understand that you were facing problem with the handset and it was repaired by the service centre however the issue still persists. We comprehend your sentiments over the delay in contacting you.We apologies for the inconvenience caused to you and request you to visit the Service center again and submit the handset there. After submitting the handset please provides us the new job sheet details so that w e can look into the same and provide you the best possible solution. In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL) Best Regards, Lalit.K Sony Ericsson Contact Center The details of this case are as follows: Case: 78874074 Engineer: Kumar Lalit CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails: [protected]@yahoo.com, 10 Oct 2009 22:38 CET From: kamaljeet singh, [protected]@yahoo.com To: , questions.[protected]@support.sonyericsson.com Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074 Dear Support people, Can you please look into the matter, Because i am getting this problem from when. You tell me if a customer is buying your product & he is unsatisfied with your product and want's the replacement what would you can suggest. I am facing this issue from when. See i am not the richest person in this universe. I just ;want the replacement of my mobile, Because its not worth to buy this phone. If i am going to any of your service centre they are not co-opprating with my issue they just misbehave and they dont know how to behave with their valuable customer's. They just telling that this phone is like this only or they just tell's me every now and then that now this phone will work absaluately fine. But its the same. So please suggest me what should i do now. All i want is the replacement of my mobile&nb sp;phone. I am replying you people from when. Please suggest... Waiting for your positive reply. Thanks & Regards, Kamaljeet Singh ________________________________ KAMALJEET KAMALJEET From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com> To: [protected]@yahoo.com Sent: Sat, 10 October, 2009 8:46:00 PM Subject: Sony Ericsson Contact Center, Ticket: 78874074 Dear Customer, With the reference of your email we understand that you were facing problem with the handset and it was repaired ;by the service centre however the issue still persists. We comprehend your sentiments over the delay in contacting you. We apologies for the inconvenience caused to you and request you to visit the Service center again and submit the handset there. After submitting the handset please provides us the new job sheet details so that we can look into the same and pr ovide you the best possible solution. Best Regards, Sharma, Vijay Sony Ericsson Contact Center The details of this case are as follows: Case: &n bsp; 78874074 Engineer: Sharma Vijay CaseOpened: 22/Aug/2009 22:12:04 This line was auto-generated. Please do not remove or alter text below this line. [X-Ticket:78874074,2] SIR HEELO SIR ARE U PEOPLE BLIND YOU CANT SEE MY COMPLAINE , WHEN YOU ARE GOING TO REPLY ME . KAMALJEET From: kamaljeet singh <[protected]@yahoo.com> To: questions.[protected]@support.sonyericsson.com Sent: Wed, 30 September, 2009 7:10:13 PM Subject: Re: Sony Er icsson Contact Center, Ticket: 78874074 SIR WHEN U R GOING TO REPLY ME AFTER WARRANTY ENDS OR AFTER I WILL DIE. KAMALJEET From: kamaljeet singh <[protected]@yahoo.com> To: questions.[protected]@support.sonyericsson.com Sent: Sunday, 20 September, 2009 12:33:03 AM Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074 SIR I HAD TAKEN THE SET FROM THAT CENTRE BEC I DONT WANT TO INSULT MYSELF, OK AND ONE THING MORE HANDSET YET NOT IN A GOOD CONDITION , BEFORE TAKING THE SET FROM THAT CENTRE I CALLED YOUR SER VICES ON THIS NO [protected] THE EXCUTIVE THEIR TOLD ME SIR TAKE SET FROM THAT CENTRE IF THE PROBLEM PERSISTS WE WILL CHANGE YOUR HANDSET .ON YOUR WORDS I AGREED BUT WHAT HAPPENED AT LAST THE SAME THING MY PHONE IS NOT WORKING PROPERLY AND YOU PEOPLE ARE NOT HELPING ME SONY ERICSSON WAS MY FAVERATE BUT NOW I HATE SONY ERICSSON SO NOW I AM DECIDING TO GO CONSUMER COURT FOR JUSTICE. THANK YOU KAMALJEET From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com> ; To: [protected]@yahoo.com Sent: Saturday, 19 September, 2009 5:48:39 PM Subject: Sony Ericsson Contact Center, Ticket: 78874074 Dear Kamaljeet, In reference to your e-mail regarding Sony Ericsson handset. We comprehend your sentiments over the delay in contacting you. We would like to inform you that we got the feedback that handset was delivered to you. So, we request you to kindly confirm us whether you have received your handset or not. Best Regards, Sharma, Vijay Sony Ericsson Contact Center The details of&nbs p;this case are as follows: Case: 78874074 Engineer: Sharma Vijay CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails: [protected]@yahoo.com, 04 Sep 2009 10:59 CET From: kamaljeet singh, [protected]@yahoo.com To: , questions.[protected]@support.sonyericsson.com Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074 SIR I AM WATING FOR YOUR ANSWER , YOU WAS SAYING THAT "we will surely get back to you with the best possible solution" SO WHERE IS YOUR PROMISE WHEN YOUR ARE GOING TO GET BACK AND ONE THING MORE JUST MAIL ME YOUR HEAD QUATER ADDRESS AND NUMBER. REGARDS KAMALJEET SINGH KAMALJEET From: "questions.[protected]@support.sonyericsson.com" To: [protected]@yahoo.com Sent: Tuesday, 1 September, 2009 10:22:46 AM Subject: Sony Ericsson Contact Center, Ticket: 78874074 Dear Kamaljeet, With reference to your mail, we understand that again you have submitted your handset at&nbs p;the service center. We really apologize for the inconvenience caused to you. However, thank you for providing your case details and we would like to inform you that we have forwarded your complaint to the concerned department. We assure you that we will surely get back to you with the best possible solution. Best Regards, Kumar, Lalit Sony Ericsson Contact Center The details of this case are as follows: Case: 78874074 Engineer: Kumar Lalit CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails: [protected]@yahoo.com, 31 Aug 2009 12:49 CET From: kamaljeet singh, [protected]@yahoo.com To: , questions.[protected]@support.sonyericsson.com Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074 KAMALJEET From: kamaljeet sin gh To: questions.[protected]@support.sonyericsson.com Sent: Thursday, 27 August, 2009 9:40:01 PM Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074 RESPECTED,SIR &nb sp; AS U TOLD ME TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS SE309KT110705 AND I WAS HAVING SOME MORE JOBSHEET NOS BUT WHAT HAPPEND THAT THE SERVICE CENTRE WHERE I HAD VISITED THEY HAD TAKEN THAT BUT I HAVE TWO JOB SHEET NO WITH ME IS & nbsp; SES09KT210467,,SEO[protected].. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER AGAIN AND AGAIN HANDSET IS CREATING PROBLEMS.SO PLEASE TELL ME WHETHER YOU ARE GOING TO HELP ME OR NOT BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT&nbs p; CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH CUSTOMERS HE IS AROGENT AND TODAY I WENT THERE TOLD THAT SET IS ALSO HAVING ;CHARGING PROBLEM THEN HE TOID ME THAT "TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING&n bsp;PHONE AND HIS NAME IS JAVED SAYAD. PLEASE SEE TO IT LAST BUT NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT GOING TO VANISH JUST SIMPLY REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I&nbs p;KNOW WHOLE PROCEDURE. THANK YOU REGARDS KAMALJEET SINGH KAMALJEET From: "questions.[protected]@support.sonyericsson.com" To: [protected]@yahoo.com Sent: Tuesday, 25 August, 2009 12:33:23 PM Subject: Sony Ericsson Contact Center, Ticket: 78874074 Dear Customer, Thank you for contacting&n bsp;Sony Ericsson Support Center. This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We request you to kindly&n bsp;share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long. We would also request you to visit the service center aga in and submit the hand set there. After submitting the handset please provides us the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department. We assure you that we will provide you the best possible solution. We would like to assure you&n bsp;that our endeavor is to provide you quality service and your feedback will help us in improving our service further. In case of further query, please feel free to contact 39011111 (Prefixed & nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) [protected] (Toll free number from BSNL & MTNL) You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products. Warm Regards, Rahul Sony Ericsson Customer Care The details of this case are as follows: Case: &nbs p; 78874074 Engineer: Bist Rahul CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails: [protected]@yahoo.com, 22 Aug 2009 18:42 CET From: , [protected]@yahoo .com To: , questions.[protected]@support.sonyericsson.com Subject: Phones Product: K660i Opinion: Respected sir, &nb sp; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my& amp;n bsp;phone more than 5 times , first of all sir u also know that sony erison moble dosen t infected by virus and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected&n bsp;it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem. SIR PLES& amp;n bsp;TAKE CARE OF MY PROBLEM. THANK YOU Country: India First Name: Gurrpreet Last Name:&nb sp;Kaur Phone Number: [protected] City / Region: Navi-Mumbai Agree Legal Terms: Yes. Sign up for enews: Yes. This line was auto-generated. Please do not remove or alter text below this line. [X-Ticket:78874074,2] start:[protected] end:[protected] Love Cricket? Check out live scores, photos, video highlights and more. Click here. Love Cricket? Check out live scores, photos, video highlights and more. Click here. [protected]@yahoo.com, 27 Aug 2009 18:19 CET From: kamaljeet sing h, [protected]@yahoo.com To: , questions.[protected]@support.sonyericsson.com Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074 RESPECTED,SIR AS U TOLD M E TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS SE309KT110705 AND I WAS HAVING SOME MORE JOBSHEET NOS BUT WHAT HAPPEND THAT THE SERVICE & nbsp; CENTRE WHERE I HAD VISITED THEY HAD TAKEN THAT BUT I HAVE TWO JOB SHEET NO WITH ME IS SES09KT210467,,SEO[protected]. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER AGAIN AND AGAIN HANDSET IS CREATING PROBLEMS.SO PLEASE TELL ME WHETHER YOU ARE GOING TO HELP ME OR&nb sp; NOT BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT &n bsp; CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH CUSTOMERS HE IS AROGENT AND TODAY I WENT THERE TOLD THAT SET IS ALSO HAVING CHARGING PROBLEM THEN HE TOI D ME THAT "TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING PHONE AND HIS NAME IS JAVED & nbsp; SAYAD. PLEASE SEE TO IT LAST BUT NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT GOING TO VANISH JUST SIMPLY & nbsp; REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I KNOW WHOLE PROCEDURE. &n bsp; THANK YOU REGARDS KAMALJEET SINGH KAMALJEET From: "questions.[protected]@support.sonyericsson.com" To: [protected]@yahoo.com Sent: Tuesday, 25 August, 2009 12:33:23 PM Subject: Sony Ericsson Contact Center, Ticket: 78874074 Dear Customer, Thank you for contacting Sony Ericsson Support Center. This&nbs p;mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long. We would also request you to visit the service center aga in and submit the handset there. After submitting the handset please provides us&n bsp;the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department. We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is& nbsp;to provide you quality service and your feedback will help us in improving our service further. In case of further query, please feel free to contact 39011111 (Prefixed& nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) [protected] (Toll free number from BSNL & MTNL) You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products. Warm Regards, Rahul Sony Ericsson Customer Care The details of this case are as follows: Case: 78874074 Engineer: Bist Rahul CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails: [protected]@yahoo.com, 22 Aug 2009 18:42 CET From: , [protected]@yahoo .com To: , questions.[protected]@support.sonyericsson.com Subject: Phones Product: K660i Opinion: Resp ected sir, & nbsp; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my&n bsp;phone more than 5 times , first of all sir u also know&nbs p;that sony erison moble dosent infected ;by virus and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem. SIR PLES&n bsp;TAKE CARE OF MY PROBLEM.. THANK YOU Country: India First Name: ;Gurrpreet Last Name: Kaur Phone Number: [protected] City / Region: Navi-Mumbai Agree Legal Terms: Yes. Sign up for enews: Yes. This line was auto-generated. Please do not remove or alter text below this line. [X-Ticket:78874074,2] start:[protected] end:[protected] Love Cricket? Check out live scores, photos, video highlights and more. Click here. questions.[protected]@support.sonyericsson.com, 25 Aug 2009 09:03 CET From: , questions.[protected]@support..sonyericsson.com To: , [protected]@yahoo.com Subject: Sony Ericsson Contact Center, Ticket: 78874074 Dear Custo mer, Thank you for contacting Sony Ericsson Support Center. This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long. We would also request you to visit the service center ;again and s ubmit the handset there. After submitting the handset please provides us the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department. We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further. In case of further query, please feel free to contact 39011111 (Prefi xe d by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) [protected] (Toll free number from BSNL & MTNL) You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products. Warm Regards, Rahul Sony Ericsson Customer Care The details of this case are as follows: Case: 78874074 Engineer: Bist Rahul CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails: [protected]@yahoo.com, 22 Aug 2009 18:42 CET From: , [protected]@y ahoo.com To: , questions.[protected]@support.sonyericsson.com Subject: Phones Product: K660i Opinion: Respected sir, & nbsp; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my phone more than 5 times , first of all sir u also know that sony erison moble dosent infected by virus&n bsp;and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem. SIR PL ES TAKE CARE OF MY PROBLEM. THANK YOU Country: India First Name: Gurrpreet Last Name: Kaur Phone Number: [protected] City / Region: Navi-Mumbai Agree Legal Terms: Yes. Sign up for enews: Yes. [protected]@yahoo.com, 22 Aug 2009 18:42 CET From: , [protected]@yahoo.com To: , questions.[protected]@support.sonyericsson.com Subject: Phones Product: K660i Opinion: Respected sir, From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got& nbsp;restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i&nbs p;go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my phone more than 5 times , first of all sir u also know that sony erison moble dosent infected by virus and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told&nbs p;me your handset is defected it is having some internal problem then he told me to&n bsp;contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem. SIR PLES TAKE CARE OF MY PROBLEM. THANK YOU Country: India First Name: Gurrpreet Last Name: Kaur Phone Number: [protected] City / Region: Navi-Mumbai Agree Legal Terms: Yes. Sign up for enews: Yes. Love Cricket? Check out live scores, photos, video highlights and more. Click here. questions.[protected]@support.sonyericsson.com, 01 Sep 2009 06:52 CET From: ,& nbsp;questions.[protected]@support.sonyericsson.com To: , [protected]@yahoo.com Subject: Sony Ericsson Contact Center, Ticket: 78874074 Dear Kamaljeet, With reference to your mail, we understand that again you have submitted your handset at the service center. We really apologize for the inconvenience caused to you. However, thank you for providing your case details and we would like to inform you that we have forwarded your complaint to the concerned department. We assure you that we will surely get back to you with the best possible solution. Best Regards, Kumar, Lalit Sony Ericsson Contact Center The details of this case are as follows: Case: 78874074 Engineer: Kumar Lalit CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails: [protected]@yahoo.com, 31 Aug 2009 12:49 CET From: kamaljeet singh, [protected]@yahoo.com To: , questions.[protected]@support.sonyericsson.com Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074 KAMALJEET From: kamaljeet singh < br>To: questions.[protected]@support.sonyericsson.com Sent: Thursday, 27 August, 2009 9:40:01 PM Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074 RESPECTED,SIR AS U TOLD ME TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS SE309KT110705 AND I WAS HAVING SOME MORE JOBSHEET NOS BUT WHAT HAPPEND THAT THE SERVICE ; CENTRE WHERE I HAD VISITED THEY HAD TAKEN THAT BUT I HAVE TWO JOB SHEET NO WITH ME IS SES09KT210467,,SEO[protected]. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER AGAIN AND AGAIN HANDSET IS CREATING PROBLEMS.SO PLEASE TELL ME WHETHER YOU ARE GOING TO ;HELP ME OR NOT BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH CUSTOMERS HE IS AROGENT AND TODAY I WENT THERE TOLD THAT SET IS ALSO HAVING CHARGING PR OBLEM THEN HE TOID ME THAT "TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING PHONE AND HIS NAME IS JAVED SAYAD. PLEASE SEE TO IT LAST BUT NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT GOING TO VANISH ;JUST SIMPLY REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I KNOW WHOLE PROCEDURE. THANK YOU REGARDS KAMALJEET SINGH KAMALJEET From: "questions.[protected]@support.sonyericsson.com" To: [protected]@yahoo.com Sent: Tuesday, 25 August, 2009 12:33:23 PM Subject: Sony Ericsson Contact Center, Ticket: 78874074 Dear Customer, Thank you for contacting Sony Ericsson Support Center. This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We request you to kindly share all the details of&n bsp;your previous visits to the Service Center. We understand the difficulties you are facing since long. We would also request you to visit the service center aga in and submit the handset there. After submitting the handset please provides us the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department. We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is&nb sp;to provide you quality service and your feedback will help us in improving our service further. In case of further query, please feel free to contact 39011111 (Prefixed & nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) [protected] (Toll free number from BSNL & MTNL) You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products. Warm Regards, Rahul Sony Ericsson Customer Care The details of this case are as follows: Case: 78874074 Engineer: Bist Rahul CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails: [protected]@yahoo.com, 22 Aug 2009 18:42 CET From: , [protected]@yahoo .com To: , questions.[protected]@support.sonyericsson.com Subject: Phones Product: K660i Opinion: Respected sir, & nbsp; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my& amp;n bsp;phone more than 5 times , first of all sir u also know that sony erison moble dosent infec ted by virus and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem. SIR PLES& amp;n bsp;TAKE CARE OF MY PROBLEM. THANK YOU Country: India First Name: Gurrpreet Last Name: Kaur P hone Number: [protected] City / Region: Navi-Mumbai Agree Legal Terms: Yes. Sign up for enews: Yes. This line was auto-generated. Please do not remove or alter text below this line. [X-Ticket:78874074,2] start:[protected] end:[protected] Love Cricket? Check out live scores, photos, video highlights and more. Click here. Love Cricket? Check out live scores, photos, video highlights and more. Click here. [protected]@yahoo.com, 27 Aug 2009 18:19 CET From: kamaljeet singh, jazzy_mu [protected]@yahoo.com To: , questions.[protected]@support.sonyericsson.com Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074 RESPECTED,SIR AS U TOLD ME TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS SE309KT110705 AND I WAS HAVING SOME MORE JOBSHEET NOS BUT WHAT HAPPEND THAT THE SERVICE ; CENTRE WHERE I HAD VISITED THEY HAD TAKEN THAT BUT I HAVE TWO JOB SHEET NO WITH ME IS SES09KT210467,,SEO[protected]. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER AGAIN AND AGAIN HANDSET IS CREATING PROBLEMS.SO PLEASE TELL ME WHETHER YOU ARE GOING TO HELP ME OR &nb sp; NOT BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH CUSTOMERS HE IS AROGENT AND TODAY I WENT THERE TOLD THAT SET IS ALSO HAVING CHARGING PROBLEM THEN HE TOID ME THAT ;"TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING PHONE AND HIS NAME IS JAVED SAYAD. PLEASE SEE TO IT LAST BUT NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT GOING TO VANISH JUST SIMPLY & nbsp; REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I KNOW WHOLE PROCEDURE. THANK YOU REGARDS KAMALJEET SINGH KAMALJEET From: "questions.i [protected]@support.sonyericsson.com" To: [protected]@yahoo.com Sent: Tuesday, 25 August, 2009 12:33:23 PM Subject: Sony Ericsson Contact Center, Ticket: 78874074 Dear Customer, Thank you for contacting Sony Ericsson Support Center. This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We request you to kindly share all the details of your previous visits to&n bsp;the Service Center. We understand the difficulties you are facing since long. We would also request you to visit the service center aga in and submit the handset there. After submitting the handset please provides us the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department. We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is to provide you quality serv ice and your feedback will help us in improving our service further. In case of further query, please feel free to contact 39011111 (Prefixed& nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) [protected] (Toll free number from BSNL & MTNL) You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products. Warm Regards, Rahul Sony Ericsson Customer Care The details of this case are as follows: Case: 78874074 Engineer: Bist Rahul CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails: [protected]@yahoo.com, 22 Aug 2009 18:42 CET From: , [protected]@yahoo .com To: , questions.[protected]@support.sonyericsson.com Subject: Phones Product: K660i Opinion: Respected sir, & nbsp; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my&n bsp;phone more than 5 times , first of all sir u also know that sony erison moble dosent infected by vir us and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem. SIR PLES&n bsp;TAKE CARE OF MY PROBLEM. THANK YOU Country: India First Name: Gurrpreet Last Name: Kaur Phone Number:[protected] City / Region: Navi-Mumbai Agree Legal Terms: Yes. Sign up for enews: Yes. This line was auto-generated. Please do not remove or alter text below this line. [X-Ticket:78874074,2] start:[protected] end:[protected] Love Cricket? Check out live scores, photos, video highlights and more. Click here. questions.[protected]@support.sonyericsson.com, 25 Aug 2009 09:03 CET From: , questions.[protected]@support.sonyericsson.com To: , [protected]@yahoo.com Subject: Sony Ericsson Contact Center, Ticket: 78874074 Dear Customer, Thank you for&nbs p;contacting Sony Ericsson Support Center. This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long. We would also request you to visit the service center again and submit the handset the re. After submitting the handset please provides us the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department. We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further. In case of further query, please feel free to contact 39011111 (Prefixed by STD code of your&n bsp;city (From Mobile or non-BSNL/non-MTNL No.) [protected] (Toll free number from BSNL & MTNL) You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products. Warm Regards, Rahul Sony Ericsson Customer Care The details of this case are as follows: Case: 78874074 Engineer: Bist Rahul CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails: [protected]@yahoo.com, 22 Aug 2009 18:42 CET From: , [protected]@yahoo.com To: , questions.[protected]@support.sonyericsson.com Subject: Phones Product: K660i Opinion: Respected sir, ; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my phone more than 5 times , first of all sir u also know that sony erison moble dosent infected by virus and& nbsp;when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem. SIR PLES TAKE CARE OF MY PROBLEM. THANK YOU Country: India First Name: Gurrpreet Last Name: Kaur Phone Number: [protected] City /& nbsp;Region: Navi-Mumbai Agree Legal Terms: Yes. Sign up for enews: Yes. [protected]@yahoo.com, 22 Aug 2009 18:42 CET From: , [protected]@yahoo.com To: , questions.[protected]@support.sonyericsson.com Subject: Phones Product: K660i Opinion: Respected sir, From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to co stomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my phone more than 5 times , first of all sir u also know that sony erison moble dosent infected by virus and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care& nbsp;in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem. SIR PLES TAKE CARE OF MY PROBLEM. THANK YOU Country: India First Name: Gurrpreet Last Name: Kaur Phone Number: [protected] City / Region: Navi-Mumbai Agree Legal Terms: Yes. Sign up for enews: Yes. [protected]@yahoo.com, 31 Aug 2009 12:49 CET From: kamaljeet singh, [protected]@yahoo.com To: , questions.[protected]@support.sonyericsson.com Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074 KAMALJEET From: kamaljeet singh To: questions.[protected]@support.sonyericsson.com Sent: Thursday, 27 August, 2009 9:40:01 PM Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074 RESPECTED,SIR AS U TOLD ME TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS SE309KT110705 AND I WAS HAVING SOME MORE JOBSHEET NOS BUT&nb sp;WHAT HAPPEND THAT THE SERVICE CENTRE WHERE I HAD VISITED THEY HAD TAKEN THAT BUT I HAVE TWO JOB SHEET NO WITH ME IS SES09KT210467,,SEO[protected]. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER AGAIN AND AGAIN HANDSET IS CREATING P ROBLEMS.SO PLEASE TELL ME WHETHER YOU ARE GOING TO HELP ME OR NOT BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH CUSTOMERS HE IS AROGENT AND TODAY I WENT ; THERE TOLD THAT SET IS ALSO HAVING CHARGING PROBLEM THEN HE TOID ME THAT "TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING PHONE AND HIS NAME IS JAVED SAYAD. PLEASE SEE TO IT LAST BUT NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT GOING TO VANISH JUST SIMPLY REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I KNOW WHOLE PROCEDURE. THANK YOU REGARDS KAMALJEET SING H KAMALJEET From: "questions.[protected]@support.sonyericsson.com" To: [protected]@yahoo.com Sent: Tuesday, 25 August, 2009 12:33:23 PM Subject: Sony Ericsson Contact Center, Ticket: 78874074 Dear Customer, Thank you for contacting Sony Ericsson Support Center. This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. ;We request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long. We would also request you to visit the service center aga in and submit the handset there. After submitting the handset please provides us the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department. We assure you that we will provide you the best possible solution.& nbsp;We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further. In case of further query, please feel free to contact 39011111 (Prefixed & nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) [protected] (Toll free number from BSNL & MTNL) You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products. Warm Regards, Rahul Sony Ericsson Customer Care The details of this case are as follows: Case: 78874074 Engineer: Bist Rahul CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails: [protected]@yahoo.com, 22 Aug 2009 18:42 CET From: , [protected]@yahoo .com To: , questions.[protected]@support.sonyericsson.com Subject: Phones Product: K660i Opinion: Respected sir, & nbsp; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my& amp;n bsp;phone more than 5 times , first of all sir u also know that sony erison moble dosent i nfected by virus and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem. SIR PLES& amp;n bsp;TAKE CARE OF MY PROBLEM. THANK YOU Country: India First Name: Gurrpreet Last Name: Kaur< br>Phone Number: [protected] City / Region: Navi-Mumbai Agree Legal Terms: Yes. Sign up for enews: Yes. This line was auto-generated. Please do not remove or alter text below this line. [X-Ticket:78874074,2] start:[protected] end:[protected] Love Cricket? Check out live scores, photos, video highlights and more. Click here. Love Cricket? Check out live scores, photos, video highlights and more. Click here. [protected]@yahoo.com, 27 Aug 2009 18:19 CET From: kamaljeet singh, jazz [protected]@yahoo.com To: , questions.[protected]@support.sonyericsson.com Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074 RESPECTED,SIR AS U TOLD ME TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS SE309KT110705 AND I WAS HAVING SOME MORE JOBSHEET NOS BUT WHAT HAPPEND THAT THE SERVICE &nb sp; CENTRE WHERE I HAD VISITED THEY HAD TAKEN THAT BUT I HAVE TWO JOB SHEET NO WITH ME IS SES09KT210467,,SEO[protected]. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER AGAIN AND AGAIN HANDSET IS CREATING PROBLEMS.SO PLEASE TELL ME WHETHER YOU ARE GOING TO HELP ME OR ; NOT BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH CUSTOMERS HE IS AROGENT AND TODAY I WENT THERE TOLD THAT SET IS ALSO HAVING CHARGING PROBLEM THEN HE TOID ME THAT ;"TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING PHONE AND HIS NAME IS JAVED SAYAD. PLEASE SEE TO IT LAST BUT NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT GOING TO VANISH JUST SIMPLY ; REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I KNOW WHOLE PROCEDURE. THANK YOU REGARDS KAMALJEET SINGH KAMALJEET From: "questio ns.[protected]@support.sonyericsson.com" To: [protected]@yahoo.com Sent: Tuesday, 25 August, 2009 12:33:23 PM Subject: Sony Ericsson Contact Center, Ticket: 78874074 Dear Customer, Thank you for contacting Sony Ericsson Support Center. This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long. We would also request you to visit the service center aga in and submit the handset there. After submitting the handset please provides us the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department. We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is to provide you quality serv ice and your feedback will help us in improving our service further. In case of further query, please feel free to contact 39011111 (Prefixed& nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) [protected] (Toll free number from BSNL & MTNL) You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products. Warm Regards, Rahul Sony Ericsson Customer Care The details of this case are as follows: Case: 78874074 Engineer: Bist Rahul CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails: [protected]@yahoo.com, 22 Aug 2009 18:42 CET From: , [protected]@yahoo .com To: , questions.[protected]@support.sonyericsson.com Subject: Phones Product: K660i Opinion: Respected sir, &nb sp; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my&n bsp;phone more than 5 times , first of all sir u also know that sony erison moble dosent infected by vir us and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem. SIR PLES&n bsp;TAKE CARE OF MY PROBLEM. THANK YOU Country: India First Name: Gurrpreet Last Name: Kaur Phone Number:[protected] City / Region: Navi-Mumbai Agree Legal Terms: Yes. Sign up for enews: Yes. This line was auto-generated. Please do not remove or alter text below this line. [X-Ticket:78874074,2] start:[protected] end:[protected] Love Cricket? Check out live scores, photos, video highlights and more. Click here. questions.[protected]@support.sonyericsson.com, 25 Aug 2009 09:03 CET From: , questions.[protected]@support.sonyericsson.com To: , [protected]@yahoo.com Subject: Sony Ericsson Contact Center, Ticket: 78874074 Dear Customer, Thank you for contacting Sony Ericsson Support Center. This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long. We would also request you to visit the service center again and submit the handset ;there. After submitting the handset please provides us the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department. We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further. In case of further query, please feel free to contact 39011111 (Prefixed by STD code of&nbs p;your city (From Mobile or non-BSNL/non-MTNL No.) [protected] (Toll free number from BSNL & MTNL) You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products. Warm Regards, Rahul Sony Ericsson Customer Care The details of this case are as follows: Case: 78874074 Engineer: Bist Rahul CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails: [protected]@yahoo.com, 22 Aug 2009 18:42 CET From: , [protected]@yahoo.com To: , questions.[protected]@support.sonyericsson.com Subject: Phones Product: K660i Opinion: Respected sir, &nb sp; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my phone more than 5 times , first of all sir u also know that sony erison moble dosent infected by virus and& nbsp;when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem. SIR PLES TAKE CARE OF MY PROBLEM. THANK YOU Country: India First Name: Gurrpreet Last Name: Kaur Phone Number: [protected] City / ;Region: Navi-Mumbai Agree Legal Terms: Yes. Sign up for enews: Yes. [protected]@yahoo.com, 22 Aug 2009 18:42 CET From: , [protected]@yahoo.com To: , questions.[protected]@support.sonyericsson.com Subject: Phones Product: K660i Opinion: Respected sir, From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to co stomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my phone more than 5 times , first of all sir u also know that sony erison moble dosent infected by virus and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care ;in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem. SIR PLES TAKE CARE OF MY PROBLEM. THANK YOU Country: India First Name: Gurrpreet Last Name: Kaur Phone Number: [protected] City / Region: Navi-Mumbai Agree Legal Terms: Yes. Sign up for enews: Yes. From cricket scores to your friends. Try the Yahoo! India Homepage! Connect more, do more and share more with Yahoo! India& nbsp;Mail. Learn more. From cricket scores to your friends. Try the Yahoo! India Homepage! Now, send attachments up to 25MB with Yahoo! India Mail. Learn how. Add whatever you love to the Yahoo! India homepage. Try now! questions.[protected]@support.sonyericsson.com, 10 Oct 2009 17:16 CET From: , questions.[protected]@support.sonyericsson.com To: , [protected]@yahoo.com Subject: Sony Ericsson Contact Center, Ticket: 78874074 Dear Customer, With the reference of your email we understand that you were facing problem with the handset and it was repaired by the Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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