[Resolved]  Sony Ericsson India — Service Mentality of Sony Ericsson

Address:

Thiruvananthapuram, Kerala

I own a sony ericsson W950i the touch panel of the handset siezed
working third time after replaced it from the authorised service
center .I approached the SYNERGY SERVICES-A DIVISION OF PROMPT
SERVICES(SONY ERICSSON CERTIFIED SERVICE CENTRE, PATTOM, TRIVANDRUM)
again on the fourth time and submitted the required documents to
repair my handset on[protected]. The customer executive told us to
wait for 3 weeks to repair the headset. I have been contacting the
center for obtaining my repaired product.But they have telephonic-ally
replied me that they will contact me back when the shipment/courier
arrives.Till date(24/04/2010) i have not received any calls from the
centre, I EXPECT THE CONCERNS TO TAKE INITIATIVE AGAINST THIS
irresponsible APPROACH FROM AUTHORISED SERVICE CENTRES AND THAT I WILL
GET MY HEADSET REPAIRED ASAP.

Please find the Details of the Authorised Service Center,and Work order No:.
1.Prompt Services,TC2/2410(2),First Floor ,Bethel Towers Pattom.Trivandrum,695001,PH:[protected]
2.JobSheet SE3100PS111488