[Resolved]  Sony Ericsson Mobile — Sony Ericsson Mobile Complaint

8 months back i purchase a Sony Ericsson mobile phone(Model No.: K790i) of RS12000, from last 2 months i am facing couple of peoblems with the hand set but the service station workers are telling me that they dont have the parts available with them, and for this i marked the mail also to the company ID but no genuine reply from their side...pls help me..
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Aug 14, 2020
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Sony Ericsson — Manufacturer defect in camera of mobile

I have purchased a mobile (Sony Ecrission K530I) from themobileStore, Road no 1 Banajara hills, hyderabad bill no AP01136/00001/0722 dates 13/7/2008. This mobile phone had manufacturing defect as i was not able to save camera picture on my phone. I reported the same to the mobile store. They redirect me to sony ecrission service center by saying that it as some software problem. I reported to sony service center, Road no 2 banjara hills, hyderabad - 500 034 on 23/8/2008 complaint no SES08EXC12333. They also told me the same. After calling them again they told me that its a manufacturing defect in camera and they have to replace it. After calling them for more than 6-8 times they returned back me the phone on[protected]. With the remark Camera has been replaced Camera KNC2015572. I checked the camera quality it was not good as before ( 2 MP). I reportes this back to them on 11/10/2008. They accepted me that the quality is not good but they said " We cant do anything about this, you will have to go to head office, secundraabad. This is a complete harrasment for a customer with so many request they are not accepting their fault. If service center is there then they should solve any customer issue either replace phone or part.
I have relation with Sony Ericsson mobile company long time; I have use lots of model Sony mobile; but today my mobile w580i mobile problem with call receive + back, menu + c key pad; automatic brake calling switch inner side pin at mobile key pad and I have purchased two no. of mobile and same problem both pieces, Sony Ericsson service center has not support this type of problem and service center guys has talk to me this is not covered in warranty. So I have help less for this model and very difficulty use this types of pad problem and I will see the service center maximum problem in this model for the using people; Sony Ericsson company is the big company and always best service; but why this is company fault all the w580i model; so way you are not replace a new keypad.

My Sony Ericsson w580i mobile serial number is below :

One Mobile serial number – BD30962PVM
Second mobile serial number – BD309D8VBL

Sony Ericsson W350i — faulty mobile

i'm using w350i. but now i'm facing some problems in my mobile that it get suddenly switch off and again it switch on itself and sometimes it shows insert sim. but i've already service mobile once.. before one month due to display problem in banglore. So i'm requesting to replace my mobile or to give the money back... i can't use the repaired one again... because
i've invested on that... i can't tolerate it anymore...

Sony Ericsson W580i — Headphones problem- not returned-

I had deposited headphones of my W580i mobile phone on 04.10.08 in J- block, Rajouri garden service centre of sony ericsson as it was not working, they told me to collect the same on 08.10.08 as i am working i went there on 31.10.08 i was shocked to see that the service centre is about to close and the still did'nt receive new headphones from the company. They told me to collect it on 03.11.08 but i doubt because they are going to shut down that centre. Also the receipt that they are giving does not contain the name of sony ericsson.

Sony Ericsson W580i cell phone — cell phone W580i not retaining charge since product purchased 2 months back

I want to make complaint about my phone W580i.
My young son, a school going boy after collecting his pocket money for a year to buy this mobile is facing problems with the phone since he purchased it on 25Th August 2008 from Sony Ericsson World, Udaipur.
My son is very disappointed and here are the complaints.

Complaints My phone does not retain battery charge even when in standby. Even without using the phone suddenly the battery drops from 90 % charge to 40 % charge. At time sthe phone suddenly gets switched off on its own. Sometimes the speaker's maximum sound goes down and the sound becomes soft.

29 September 2008 submitted to Accel frontline, Udaipur for same problem. Case Id No. UDP-SE -008704.
Replaced Battery (? new ) received on 14 th October 2008 (after 4 visits and 12 phone calls) to centre.

Problem persisted. Tried discharging battery and recharging full 2- 3 times but did not help.

Visited centre again on 17th October.
Was told by service center engineer that there may be virus in my memory stick. Please note that my memory stick works perfectly fine on my mother’s mobile K810i. kept trying formatting etc but problem persisted.
Since it was festival time I did not visit again till after Diwali.

Visited centre on 3rd November. Was given a different battery saying that since this was a new battery the problem would be rectified. But the problem persisted.

4th November 2008 submitted to Accel frontline, Udaipur for same problem. Present Case Id No. UDP-SE -039476/2008.

Have spoke many time to the Sony Head office at Delhi. Have spoken to Vijay, Amar. Megha, Raj and Sanjeev. All have merely said that you submit and we will follow up later. In short only empty talk.

The cellphone W580i that I have purchased has been a faulty piece with manufacturing defect. Hence I would like a total new replacement with new sealed pack from a new lot.( not a repair or a part replacement ) or I would like my entire money refunded as as soon as possible. There are many people whom I know who are facing similar problems. Possibly this entire model ?lot has some problems.

Case Id is SE[protected] as reported on 39011111.
i hve a sony ericsson w580i and i've been having a couple of problems with it.
1. the headphones only work on one side, i used the ones for my phone and for my mom's phone(we hve the same phone) and they both only work on one side.
2. I cannot edit the shortcut menu
3. the keys are cracking down the middle
4. It froze while i was in the middle of sending a text, i turned it off and when i tried to power it back on it would not come back on.
5. IT IS FREAKING PISSING ME OFF WITH AL ITS PROBLEMS. I'V HAD IT FOR ONLY 7 MONTHS AND ITS ALREADY BREAKING DOWN.

Sony Ericsson mobile K790i — Mobile gets switched off automatically

I have bought sony ericson K790i mobile on 15th August 2008. In three months it is creating problem like gets switched off automatically and not recieving the signal properly. i went to sony ericssion service centre in chennnai they examined my mobile they said they have to chenage the mother board in the mobile. they took two weeks to repair my mobile. In mean time i spoke to sony ericssion customer care no 30911111 i didnt get any proper response from them. in my life i have not faced such a worst customer support. immediately after one day of service my mobile got switched off. i dont know what they did in my mobile. my mobile is just four mmonths old. can anybody suggest me what type of action can be taken against them. can anybody help me in this regard.

regards,
Sreeramkumar VS
vs.[protected]@gmail.com

Sony Ericsson — mob

i have lost my mobile can it be found

Sony Ericsson W580i cell phone — i lost my cell phone on 14-12-2008 at around 9 a.m

i lost my cell phone on[protected] at around 9 a.m in hyderabad
IMEI no:[protected]
phone model:W580i Lastused No: [protected]
Missed date n time:[protected] at 9 a.m

MOBAILE Sony Ericsson W350 — Mobaile is not Dilivery

Dear Sir,
This is compnt regarding not reciving mobile phone
i have already made payment of Rs.6995 dt 16/11/2008 but still i havnt recive mobile
i try to contact on given mobile number but i didt get proper responce
and if ill not get my mobile or payment back with in a week, i will registrd complane in consumer corurt about this matter
this is last masge to you ...
contace me on [protected]
Hi sree. same here! In my case it just turned off while playing SUDOKU...went to cus. Care in shimla n they made the diagnosis-DEAD. I was asked 2 get d m.board changed for which they would have charged me 10k bucks, bt i chose to buy a new set(nokia dis time). Also had trouble with d camera...d guy at d service center also confessed that k790i shud be discontinued.

Sony Ericssson 810i — Headset not being serviced

My Headset of 810I was given to the dealor at the following addresss
# 652, 11th MainRroad, 1st floor, 4th Block, Jayanagar, Bangalore 560011. The date of the complaint was 27th november 2008. The dealer promised to replace the headset in 15 days. The job sheet number is 062195/2208. Its been one month and the dealer is not responding to the complaint. Whenever i call him he swictes off the phone. Please help me out on this as he is mentally tourturing us. The IEMI number of the phone is [protected]. My contact number is [protected].
Thanks
Rajat Agarwal

Big C - Sony Ericsson W830i — Faulty piece sold

On December 31st i purchased Sony Ericsson W830i from Big C showroom in Chandanagar for Rs.9700/-. After using for two days, the battery was getting discharged within one hour of completely charging and even without using any multimedia applications (playing songs, FM etc.). The phone was also hanging very often. On 6th Jan., i went to Big C and the servicing person over there said, there is problem with operating system and this needs to be serviced at Sony Ericsson servicing center in Kukatpally. I requested the manager at Big C to replace the piece and provide a new piece as there are lot of problems with the piece i purchased (which was also agreed by the in-house servicing person at Big C). The manager informed me that a replacement will not be done at any cost and only servicing can be done either directly by me approaching the service center or through Big C personnel going to the servicing center and getting it done. But i think, it is not fair on the part of Big C to suggest consumer to stick to the same faulty piece which had problem within a week of purchasing it.

k790i sony ericsson mobile — worst service

This is to inform the company that i had buyed a k790i mobile 1 and half year back and now without reason suddenly network stopped.I took it to a sony service centre where they say problem is with IC/MOTHER BOARD the and to repair it costs >8000 rupees or better buy a new set sir .how can a set get damaged without reason and for repair you have to pay 8000 rs, this is really disgusting.So i have decided never to buy a sony product in my life and also will not recomend any body to buy sony products.

Sony Ericsson — Problem with the sound volume in the sony ericsson model W302i

When i use the MP3 player in the sony ericsson model W302i, the sound volume is very less even when we keep the maximum volume. And when there is no signal for more than 5 minutues, the mobile is finding it difficult to search for towers after that. So we had to switch off the mobile and switch it on once again. This becomes a problem while we are travelling, because at one point of time we may be in a place where there is no tower, and after few hours we might have moved to an area when there is tower but the mobile is not picking up the signal until we switch it off and switch it on once again. Please do reply to my complaint as early as possible
hi
I am soumya from Hyderabad.I bought sony ericson W580i Recently. i have facing some issues with this mobile. My mobile is automatically switched off and again switched on.Daily i am facing this issue.please update me foer this issue.

Regads,
Soumya
My Mail Id is :[protected]@yahoo.co.in
Sir/Madam

I bought Sony ericsson handset (w580i) on 6/3/2008 from Subhiksha Trading Service Ltd on the name of Davender Chauhan.In which i have got the warrantee of 1 year, According to my warrantee if there is any problem in my handset you people are liable to resolve the problem and liable to give me the resolution of my problem as Earliest as possible, but you people are not realising the fact that you people are from service industry & what kind of services you people are providing to your customer, its not up to the mark & also its making a bad brand name to your Company. I m really upset & sorry to say that such a big company like Sony Erisson employee has no adiquate to talk with customer.This is not there fault this is the fault of the Management they people have not groomed there employee as per the demends & needs of the customer.This is the reffernce of the below mail.

I have some problem in my sony erisson handset and for the same i have visited your service outlet of dwarka branch there i have met Mr Harsh and miss sonia, i have discussed my hand set problem with them after listning every problem they peple have asked for my original bill i gave them on the spot. After that miss sonia has checked warrante period of my handset whether my handset is in warrante or not.She told me that my handset was in warrante then she asked for my handset and she went to talk with mr Harsh & after she came and said that sir Emi no is not cleared on your handset so sorry we are unable to help you then i asked her to let me talk with Mr Harsh for some clarification & after i had word with Mr Harsh regarding the same problem he was not ready to listen anything and start debating about the same i have told him that i have a original bill & box with me you can check my Emi no on both the Documents but that gentle man has no adiquate how to talk & how to handle the Customer quaries, sorry to say but he only knows how to debate & misbehave.The same time i have asked for the customer care number from him & he was not ready to give that also, after that i have find your custome care no from your site.

After a day i have contacted your customer care support there is a gentle man called mr Ankur he assist me with his services & i was obliged while talking with him, he is sach a nice person he tried to help me in my problem, he make me to speak with his Manager Mr Kishore & i explained each and every thing to him & he assured me that sir you go and visit our dwarka outlet again and make me speak with Mr Harsh, i did the same as Mr Kishore guided to me i have taken out the time from my busy schdule & visited the outlet again & make him to speak with mr Harsh, after a 15 or 20 minute long discussion Mr Kishore assured me you will get the resolution with in two day.After disconneting the call of Mr Kishore, Mr Harsh came to me & said now you do whatever you want you will not get any resolution to your problem & misbehaved also his behavior was very rude to me & he was not accepting the mobile phone. With due respect to Mr kishore i again called him & told each and everything to him he was shocked to know this then he called up directly to Mr harsh & they people had talk i was not aware about what discussion they people were having. After 10 min Mr Kishore called me and said sir mother boad of you Mobile phone is dead thats what Mr Harsh told to Mr kishore Without taking my handset in his hand how come he got to know that my mother boad is not working i m really shocked that Sony Erisson has hired Astrologer on his rolls. After all the things happened Mr kishore has again assure me the sir give me 7 days time your problem will be resolved, with due respect to Mr kishore but sorry to say they all were making me fool & doing all scrap with me After i have realize i have wasted my time as well as i got to know the image of the Big Brand Company.

This is the last option of mine that i m writing a mail to you after that i have no option left apart from going to consumer court or a media
for there support to help and resolve my problem as it was pending from last 1.5 month

Looking farward your response and your favourable reply

Regards

Rajan Kapoor
Branch Manager
Reliance Money
[protected]

"Nothing is important then work, work is worship"

Sony Ericsson — No self respect

Hello Sir,
I am using sony ericsson phones from past 3 years.I was totally satisfied with SE phones by now.But not in future.I am here to complain against the employees of sony ericcson named(Deepraj Sonawane and vijay gupta) working in cantral one mall, near vashi station, Vashi, New Bombay..I had bought F305 mobile from there and Deepraj said me to cheak the mobile phone within 24 hours and if there will be any problem i will replace the moblie phone. when i checked it, there was a fault in the phone and a went to him within 24 hours.But they refused to replace the phone.I was much disappointed for this service of sony ericsson.I am still using that phone.please do something against those employees and replace my cellphone.I think"customer satisfaction" should be your priority.Sony ericsson is not keeping his own words..Shame on you


Thanks,
vinod thakur
Cell phone:- [protected]
DEAR SIR I JUST WANT TO CONNECT ABOUT THE SERVICES PROVIDED BY THE CUSTOMER CARE OF SONY ERICSON. THE WORST SERVICES I HAVE EVER SEEN. THE PERSONS AT YOUR CARE CENTER FIRSTLY DO NOT KNOW WAT TO DO THEY HAVE ONLY ONE OPTION THAT JUST REINSTALL THE SOFTWARE SO IT IS CREATING A BIG PROBLEM FOR THE FUTURE OF SONY. WE HAVE NEVER SEEN ANY SET OF SONY THAT IS PERFECT ONLY AFTER 1 MONTH OF PURCHASING THE PROBLEMS ARE GENERATING. I DON'T KNOW IF SONY CAN'T MAKE GOOD SETS THEN WHY IT IS LAUNCHING NEW SETS DAY BY DAY. EVEN YOU CAN SEE AN EXAMPLE THAT IN GURGAON CARE CENTER NEAR MARUTI PERSONS DO NOT HAVE ACESERIES OF PHONE THEY TELL CUSTOMER TO GO SOME OTHER PALCE SO WHAT DO...?????????? ITS MY QUESTION TO EVERY ONE...

Sony Ericsson phone — No Self respect

Hello Sir,

I am using sony ericsson phones from past 3 years.I was totally satisfied
with SE phones by now.But not in future.I am here to complain against the
employees of sony ericcson named(Deepraj Sonawane and vijay gupta) working
in Raghuleela mall(central one showroom ground floor), near vashi station, Vashi,
New Bombay..I had bought F305 mobile from there and Deepraj said me to cheak the
mobile phone within 24 hours and if there will be any problem i will replace the
moblie phone. when i checked it, there was a fault in the phone and a went to him
within 24 hours.But they refused to replace the phone.I was much disappointed for
this service of sony ericsson.I am still using that phone.please do something against
those employees and replace my cellphone.I think"customer satisfaction" should be your
priority.Sony ericsson is not keeping his own words..Shame on you


Thanks,
vinod thakur
Cell phone:- [protected]

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