Sony Ericsson Mobile Phone C 501 — refusal of free service

Address:

Ernakulam, Kerala

Dear Sir,
Iam Karthik Chandragiri, working as a casual labour with M/s SRK Construction Company under adrees M/S SRK Contruction Co Ltd, Edachira P.O.Thengode Cochin.682025 Kerala that i had purchased the Mobile Model C501 from M/s ALI Communication,Penta Menaka,Ground Floor shop No 68,Shanmugham Road,Marine drive, Ernakulam, whose phone No is[protected] under Ivoice No B25807 Dtd 13th march 2010 for Rs 8,900-00
The said Mobile was woeking well with out any complaint till August and gradually the volume control system was getting damaged and all of a sudden it stopped working.Having Noticedthe problem the set was shown to the seller who has directed me to show to the service centre with M/s ACCEL FRONTLINE Services Ltd whose telephone No is[protected]/2 and the the set was examined and concluded that the volume control has been damaged and display section got liquid damage
The undersigned has resisted that no way liquid can go inside as it was always kept in the room and for external us Iam holding another Mobile and the new one was only used for listening Music when time permits and they refused free repairs/replacement since the warentee does not cover the liquid damages

For your kind information the warentee stands for one year for all manufacturing defects andthe volume control started damaging and stopped the function and it is for your sympatetic consideration that the undersigned is working as a casual labour with the company having come all the way from Orissa to look after the family. Being a poor man can not afford to spend so much to get repaired.
Ultimately I could find a solution to represent the matter before you to convice the local dealer to attend repair at free of cost as the set is under warentee period and pass of instruction considering the humanitarian ground for free repairs/ replacement
Looking forward your kind reply
MailID [protected]@eth.net