Sony Ericsson / Mobile - W910i — Replacement of faulty handsfree, Case : 72282551

First Email sent to Sony Ericcson dt:[protected]questions.[protected]@support.sonyericsson.com)

Hello Team,

This is in sequel to my conversations with the Sony Ericsson service centre in Mumbai, thereafter a executive from the call centre which went in vain to complain that I had purchased a W910i and within a week's time the hands free started malfunctioning.

I visited the service centre (Code: 2002952) and was told that I would get a replacement after 10days. To my surprise the handsfree provided to me as a replacement was BLACK in colour(which comes with W810i) whereas I had given a RED handsfree which is my phone colour as well.The service centre guys refused to provide any support nor did they show any intentions to put any efforts towards getting a red handsfree. Instead they straight away guided me towards the customer care call centre number. I did speak to an executive and explained him the problem for which he could not provide me a complaint number after 10mins. of conversation. He too directed me to your email id.

Request you to sort out the matter ASAP.

Regards,
Asif Shaikh

Hereafter I have been following up with them, as many as 6 emails as reminders have been sent without any satisfying reply. Numerous phone calls have yielded no results. To make it worse they have asked me to wait for some time. Below is what I replied back to their BOGUS response.

Harish,

What a BOGUS reply this is? After 5 emails and numerous phone calls, this was least expected. I want you to get back on the following points ASAP:

1. You asking me to wait for sometime: How much time do you expect me to wait for. Its been over a month already without the handsfree.

2. You looking for the best possible solution: I don't feel this case requires any rocket science sort of thinking or so, the solution is pretty simple, I need an original handsfree which should be red in colour similar to the one that came along with the handset. That's the only solution.

3. Co-operation: Its always been me to call up and write emails to you as reminders. I have been waiting over a month without a proper response till date, whatelse do you expect from me in terms of co-operation. Can you tell me what sort of a role have you played in co-operation?

Looking forward to hear from you at the earliest.

Regards,
Asif Shaikh



questions.[protected]@support.sonyericsson.com
06/24/2008 06:02 PM
To
[protected]@Countrywide.Com
cc

Subject
Case : 72282551






Dear Sir,

Thank you for contacting Sony Ericsson on World Wide Web.

As per your we understand that your handsfree is still in the servcie center. We would like to inform you that we have already forwarding your case to the concern department. We would request to kindly wait for some time and we will surely get back to you with the best possible solution. We need your co-operation in this regard.

In case of further query, please feel free to contact, we will be more than happy to assist you.
39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Harish
Sony Ericsson Customer Care

The details of this case are as follows:
Case: 72282551
Engineer: Kishore Garg
CaseOpened: 17/Jun/2008 05:10:07

Would be of great help if anyone could chip in.

Thx n Rgds,
Asif([protected])