[Resolved]  Sony Ericsson / Satio U1 (Red) — Replacement of the set

Address:

Bardhaman, West Bengal

Dear Sir,

With due respect I would like to place before you my legitimate problem. I have
purchased a New Satio-U1(Red) mobile of Sony Ericsson from your dealer
“Nu-Link” in Asansol, West Bengal. After a month it giving trouble to me while
net surfing, playing videos and Audio too. With these problems I rushed to the
dealer and they took me to the authorized Servicing Centre of Sony Erisson in
Asansol. There your technical person checked the set and told that the set is faulty
and it will be replaced by the new one soon, because it was not repairable.

In the meantime I have collected the contanct nos. of higher officials in Kolkata
to get latest progress in this regard. And I made contact with them. They have confirmed me that all the official Documents has been sent by them to the factory in Chennai and soon I will receive
my set.

But I am sorry to tell you that it is about 2 months to go and I have not received
my set and your officials are saying that company has stopped manufacturing of the
said model, so I can choose another model of the same rate from the dealer’s counter.
The dealer is saying how could I give you another set unless company advice me to do so.
Now when I want to communicate with the officials in Kolkata, they are no more receiving
my call. In this situation I request your goodself to please look into the matter and solve the
problem. I am very much eager the receive my old model i.e., SATIO-U1(Red) from the
company. And if it is deliver to my office address or Home address I will be highly obliged.

With thanks,

Yours Faithfully,

Ajay Ekka
(e-mail add : [protected]@gmail.com

Home Add:

Near – Santosh Maidan
Vill.- Lower Chelidanga,
PO – Asansol,
Dist. Burdwan (W.B.)
Pin-713304.

Office Address :
L.I.C. of India,
P & GS Unit,
Asansol Divisional Office,
G.T. Road- Asansol
Dist. Burdwan (W.B)
Pin 713304.

Nb:- PVN Number :- PVNO[protected] generated on May 16 2011.
Courier to Chennai Repair and Return Technology Pvt. Ltd. On 27.05.2011.