[Resolved]  Sony Ericsson / T715 — phone performance

Address:

South West Delhi, Delhi

Dear Sir/Ma’am I’ve purchased Sony Ericsson T-715, Invoice No RI-927 dt 15/12/2009, with IMEI No-[protected] from Sky Com Communication, shop no 4,Lajpat nagar, New Delhi. I’ve started facing problem regarding port in May 2010 also the phone was not properly switching on. I’ve visited Sony Ericsson Service centre at Nehru place, New Delhi. three times between 15 may to 18 june 2010, they said “port ganda ho gaya hai, saaf karke kaam ho jayega.” But I feel problem was still there. On 14 June 2010 they deposited my mobile and gave me manual slip and called me after one week. When I visited there on 26/06/10, they said “ Aapka mobile Company jayega and it’ll takes another 10 days.” They said “ Hum kuch nahi kar sakte hai, You must call on our customer care No [protected].” They couldn’t give any satisfactory answer and said Mother Board Change Hoga and it’ll take time.” Anyhow I’ve received the mobile on 20 July 2010 with New IMEI No. [protected]. Again I’ve started facing problem of HANGING AND SWITCH OFF. I’ve visited same service centre and they deposited my mobile and said “company jayega aur it’ll take one week” After one week they said toll free number se pata karo. The executive from toll free number said “ sir we are very sorry. Mother board phir se change hoga and time lagega.” I have wasted more than Rs 700 in talking to your stupid Executives. When I asked for a standby mobile she said “sir hamare company main standby mobile dene ka rule nahi hai.” Neither service centre nor toll free number is ready to give higher authority phone numbers. Anyhow again I received mobile on 12/09/10. Only after one day I’ve started facing problem in Slider and the camera. Dear Sir/Ma’am Sony Ericsson is the only second company with worst service and useless people working at higher level with handsome and more handsome facilities, who don’t want to talk with their customers. Now the most important thing If Sony Ericsson is second who is first, the credit goes to NONE OTHER THAN SONY VAIO. Dear Sir/Ma’am now I’ve decided in principle that I AM NOT GOING TO RECIVE THIS PHONE ANYMORE. Please provide a Brand New Mobile to me otherwise be ready for HARD STEPS. With Thanks Copy Enclosed:-all Complains scan copiesPushpender DubeyMob:-[protected]Email:- pushpender.[protected]@rediffmail.com