Sony Ericsson / W580i — Please help me escalate this problem against sony ericsson

Sony Ericsson / W580i — Please help me escalate this problem against sony ericsson

B Bharti Sharma from Bengaluru, Karnataka

I bought Sony Ericsson W580i in January 2008. My phone is a walkman edition and if i ever played music for more than 15 minutes, whole of the battery used to get discharged. I took my phone to Sony Service Center (Salora International Ltd, Bangalore) and they replaced the new battery with an old one. I somehow accepted the old battery because they promised me that I will not face any issues with it but battery performance improved negligibly. I was managing somehow with that but after a month, all of a sudden my phone got switched off and when I took it to service center they said there is some corrupted software which affects the battery and they asked me to collect the phone after one week which was 15th April 2008 but on 15th evening I received a call from the Service Station that the motherboard of my phone is damaged and they are sending it to Chennai and it will take minimum 25 days to get the phone back. I lodged a complaint with the Sony Ericsson Service Center on 8th April (complaint ID[protected] but did not get any convincing reply. They only informed me that my case has been forwarded to the concerned department and i will be informed about the progress. I called up the Customer care on 15th April and asked them to provide me the details of that so called 'concerned department’ but they refused to disclose that information And when I asked the representative to transfer my call to her supervisor, she refused to do that stating he will not be able to provide any solution to me Now I am left with no other option than sending my phone to Chennai for infinite period. i am completely disappointed and feeling cheated. please see if you can help me escalate this issue to the concerned people Was this information helpful? No (0) Yes (0)

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Comments

Allot

from Chennai, Tamil Nadu

I am also facing some problem with my Sony erricsson w580i mobile. I purchased new mobile with bill and warranty. They told one year of complete warranty. But I got display problem in my mobile within three months. I approached the Sony service center. They told that my mobile was affected by water and they were not willing to replace the display. This hot summer and I argue with them. They told if we access the mobile with sweat hands it ll affect the mobile display (I think we should buy this mobile in India and using in switcher land). They are cheating the customers like that only. I nervier seen such a worst customer care in any international branded companies

Marcel

I am also very disappointed in Sony's w550. The phone sucks, it progressively.
loses the functionality of its keys so you are left with an inoperable device a few months after buying it.
I am pissed because my phone's select keys are useless, the same thing has happened to other people . It is the worst phone i have ever had my hands on. and the worst phone in the world.
The price is steep but the product itself leaves a lot to be desired, On top of that, it has three flexes that are very expensive. It is a shame Sony is producing this kind of product . Again i have to say IT SUCKS!!!. Once i have it fixed, i will get rid of it. Sony is two thumbs down on this product.

Sandeep Kumar

from Chennai, Tamil Nadu

Hi, I am facing the same problem with my cell phone P1i. Its motherboard is faulty. Cell phone is with service center from last 1.5 months. Help me to get the new cell phone from the sony.