Sony Ericsson W595 — Pathetic Service

Address:

Thane, Maharashtra

I submitted my mobile W595 at Sony Ericsson service centre (Kaiser telecom) on 21st June, 2010. The peice is under warrnaty. Since then, they are telling me that the parts are not available and expected delivery is 2-3 days. Sony ericsson does not have a policy of providing standby handeset.
Emails to their complaint center yeild no response. (seems they do not check their emails . Useless service provided. Complaints to the call centre give a complaint no. Further they inform that a response will be available afetr 48 hours. This 48 hours is supposed to @ 12 hrs/ day (I doubt).