Sony Ericsson / Xperia X10i — faulty mobile handset/wanted replacement

Address:Patna, Bihar

Dear Sir,
This is with regards to the Sony Ericsson X10i phone purchased from sony ericsson enterprise (details of phone and purchase as in this email below.)
With deep regrets I wish to inform that the phone was purchased on companies good reviews however, I have been experiencing problems with the phone since a week of my purchase. Currently the phone is lying with the authorised service centre at Patna.
Description of the problem: I was handed over the phone to Aditya enterprises (Patna) on march 11 ,2011. The major problems are (but not limited to): poor battery backup and screen tapping problem. And after checking the problem I was informed that the phone will be swiped in a week but, when I visited to them after the promised date they told me to come after 2 or 3 days .Again I went to them and they told me that your phone has not come yet so kindly visit us after 2 or 3 more days. Well, so on March 24th I went to the service centre and it was really very disappointing moment for me. They did not swipe the phone and still the problem of the phone persists. I am informed that the phone will be swiped on same work order number.
Now you tell me what should I do. I m feeling really very disappointed. I hope you very well understand the kind of mental tension i am going through due to the lack of phone and continuous non-cooperative attitude of the service center.
The description of the phone are as follows:
Service centre-Aditya enterprises.G-13,
USHA ARCADE,SISODIA
PLACE EASTBORING ROAD 2327147.
NEW WORK ORDER NUMBER-SE[protected]
PURCHASE DATE-OCT 11,2010(HANDSET IS CURRENTLY UNDER WARRANTY)
Model-XPERIA X10i
IMEI no-[protected]
Regards,
Abhinav singh
[protected]
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