Sony — Poor Quality Laptop delivered

Address:

Faridabad, Haryana

Sir,

I have purchased a sony Vaio E Series laptop on 18-August 2010. and it's not even a week past, the laptop has stopped working. The details of laptop are as follows:

SONY VIO
Model # VPCEA25FG
S/N # [protected]

As soon as it boots, the laptop hangs with no lights blinking. will stay like that and then restarts. This problem started on immediately before I could make a recovery disk for the same. I tried calling to customer care and they without probing told me to take the new laptop to service station as they don't have any resolution for the same. I tried to tell them I have tried to run the dis gnostic tools but the Laptop will just hang after sometime.
Later on I discovered that BIOS interface status showing hard disk as "NONE"(refer to attachments) that means 'No hard'. and the message now coming on laptop is "Operating System not available".

This shows the customer care is making fool of me as the problem looks like of Hardware and not of software

Although the laptop was overpriced I purchased this laptop because of the reliability and Quality assured by "SONY".However, This came out to be a very poor quality product delivered by "Sony". This has been a disappointment by "Sony:.Now, I want "Sony" to take their laptop back and I shall be refunded my money as they have just delivered me a very poor quality product and made no effort to even fix the my problem.

Please consider this a formal Notice and appropriate action shall be taken immediately from "Sony", failing to which I will be bound to approach Consumer Forum against Sony for delivering poor quality product, providing false information to customer and providing nearly no Service

PFA the image of the bill and other Screenshots proving my point on same.


Sunil Mehta
[protected]