DEAR SONY.

I PURCHASED A SONY WALKMAN MODEL NO.NWA-W202/ FROM OPULANT MALL (EASY DAY) GT ROAD, GHAZIABAD LAST YEAR (20 DEC 10). I AM FACING SEVERAL PROBLEMS LIKE ….THE RIGHT EARPHONE HAS STOPPED WORKING SUDDENLY AND LEFT EARPHONE SOUND NOT INCREASING. ALSO THE WIRE IS LOOSE FROM INSIDE DUE TO WHICH ITS NOT GIVEN COMPLETE SETTING ON EARS TO SUPPORTS THE SAME ALSO MANY SMALL SMALL THINGS WHICH I CANNOT XPRESS ON MAIL. AFTER MANY TIMES I CONTACTED THE CUSTIMER CARE AND NEAREST SONY CENTRES BUT PATHETIC RESPONSES.INDIRECTLY THEY ARE REPRESENTING SONY GOODWILL DOWN.THEY SHOWED THEIR HELPLESSNESS AND ADVISED ME TO OPT FOR PURCHASING A NEW ONE INSTEAD OF HELPING ME OR GUIDENESS.

I HAD MANY SONY PRODUCTS ON MY HOMES AND ALSO RECOMMENDED TO OTHERS IN MY RELATIVES FOR THE SONY PRODUCT EARLIER BUT TODAY NO ONE IS THEIR IN SONY WHO ACTUALLY WANNA HELP A GENUINE CUSTOMER.

I CALLED THE CUSTOMER CARE DEPARTMENT SEVERAL TIMES...WHENEVER I ASKED THE NEAREST ADDRESS OR LOCATION THEY ALZ PROVIDE ME THE SONY CENTRE WHICH WAS ALREADY SHIFTED IN THE NEW LOCATION.I WENT ON OFFICE WORKING DAYS BUT NOTHING HAPPEND. SO MUCH DISAPPOINTMENT NOW FINALLY I DECIDED TO FILE A CASE AGAINST SONY CONCERNS AND IN THE CONSUMER COURT TOO. DUE TO THESE ACTIVITIES WHICH I FACED. I HARSHED BY THEM.... NOW IF THIER IS ANY CONCERN PERSON WHO CAN HELPED ME I SHOULD APPRECIATE WITH RESPECT OTHERWISE IT BETTER UNDERSTAND MY CONCERN.

THE SIMPLEST XPECTATION OF MY COMPLAINT, I WANT THE REPALCEMENT OF MY PRODUCT

AS AN ADMIRER OF SONY PRODUCTS AND I FEEL LIKE HANDICAPPED WITHOUT MY WALKMAN I REQUEST SONY TO SHOW YOUR CUSTOMER CARE AT YOUR BEST.
WAITING FOR YOUR REPLY

REGARDS
HARSHIT SHARMA
ASSISTANT MANAGAER - TRAINING TEAM
VIDEOCON D2H