Sony Home Theatre

5 Reviews

Shaminder Singh

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Display Protector/Push Power

This is regarding the Sony Home Theatre System which I have purchased in Dec. 2007. Problem occured last month when I was trying to switch on the home theatre it was displaying Protector/Push power I made an complaint on this No. 26991205 My complaint No. is 3095034 Complaint was made on the July 13, 2008. After that I made on a daily basis call to this complaint center several time and after long two weeks long wait on July 26, 2008 a person came to pick my sony home theatre from my home. This is since then today is August 4, 08 nobody has came back to return my system the system has been taken by Ace Electronics, Rajouri Garden. I have called them several times and they are saying that The part (circuit) has come for the home theatre but the engineer who has to repalce the part has not come for the past one week. so this is the whole story. Such a POOR, UNSATISFACTORY service by a SONY
BRAND I am so much tired of making and enquiring call about my system to these No.'s 26991205, 66006600, 65479450, 25432214 I am fed up. I won't buy a SONY brand in future again. It takes so many weeks to do a such a small job. Shame on you SONY people. This is really bad. This is not done.

4 Comments

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Shine

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Similar experience with me also .I also had the 'PUSH POWER PROTECTOR' issue with my home theater DAV DZ 120K. I gave it for service three months back at Madona, Ernakulam, Kerala. I didn't get a response from them even after 3-4 weeks. So I called them and asked for the status, They replied they have ordered for the parts will update me within a week. Then no response for 2-3 weeks. I again called them, then also the same response. I called then again for a couple of times and the same answer from them. At last I asked them to return the product to give it for service somewhere else. The said I can do nothing with it since they are the only service center in kerala. I wonder why there is no other sony service center in Kerala other than Madona. At last I decided to register a complaint with Sony. After a couple of days after registering a complaint I got a call from Madona saying that component level service is not possible and have to replace the board and It will cost Rs.13, 000 . When I bought the product two years back its price was only Rs.15, 000 including all the speakers and other accessories. I didn't understand why just to replace the board takes Rs.13, 000 which is more than 86% of the product cost. If I go for a new one, now I'll get a better configuration than this for around 10K.But I have decided I will never go for a sony brand again. Their service is extremely poor. The product worth Rs15, 000 is of no use. I have used it for just more than a year.

V.nagalakshmi

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my home theater sound problem