[Resolved]  Sony India Music System and DVD Player — Pathetic Service Level at After Sales and Service Centre

I own a Sony India Music System, Model No MHC RV 660D, Serial No. 335H358 for the last 3 years. Last week the DVD Tray failed to open up and the system kept going to stand by. I visited the service centre in Vashi, Navi Mumbai namely, SRI SAI ELECTRONICS, Shop No FI-11, Sector 5, Vashi, Navi Mumbai on 06th Jan 2008 (Sunday). They promised to give an estimate by 08th Jan 2008. I have still not heard from them and I'm being asked to call at a later time/date since the engineer is not available. This is completely preposterous and not the level of service one would expect from a comapny of this stature. I demand an early resolution to the above.