[Resolved]  Sony India Pvt. Ltd — SONY BRAVIA BAD QUALITY

Address:

Howrah, West Bengal

This is my second complaint for same SONY Bravia KLV 22BX00.
During warranty period, it has started giving below mention problem, SONY has repaired the television and again it is giving problem.
I asked them to change my new television but have not changed it and repaired it.
Now sony is asking to pay for service.Compalaint No. 8381462
I Know it is faulty television they should replace it with new TV.


My previous complaint :
Sony Bravia Complaints & Reviews - Not responding for product compaint it is under warrenty

Sony Bravia, West Bengal

Location: West Bengal, India


Meer Arif Ali on Oct 25, 2010


Not responding for product compaint it is under warrenty
I have given complaint on 07/10/10 ,my complaint no is 6076735.
We have purchased sony Bravia in March 2010 and it is showing Black Vertical line in the centre and without pressing remote button it automatically get switched on and off.

We don’t want to repair this new Sony TV. We want replacement of this TV with new TV.

I request them to change TV as early as possible.
but they are not responding not picking the phone. I called them in thier head office also but they are not taking it seriously.

KIndly help me.

Their Answer to this mail was As follows :
Dear Meer Arif Ali,

Thank you for your interest in Sony India.

We have received your Email and your request has been logged as : 6120618.

Please use this Number for any future reference to your request.
Our response time will vary based on the nature of query.
We will make every attempt to respond to you expeditiously.

We solicit your co-operation and understanding.

We look forward to developing a mutually beneficial long term association.

Thank-you
Customer Care Center
Sony India.