[Resolved]  Sony India Pvt. Ltd. — LCD Motherboard failure

Address:

Gurgaon, Haryana

I,Rajeev Chadha , bought Sony Bravia LCD TV Mode KLV-26BX320 bearing serial number 7004089,
purchased on 24.10.2011 from Dawar operworld , Gurgaon . I made acomplaint on customer care on
2-2-2013. Service engineer from Sony Authorized Service Center M/S I-connect ,Sector-14
Gurgaon checked LCD on 02-02-13 & told motherboard needs to be replaced (service job number
J[protected]. I send an email to sony customer care on 8th Feb 2013 to repair my LCD free of
caost.
After that I called up Sony India Service Incharge haryana on 9th Feb. 2013 who assured me a
positive response by evening but no reply received.
When I tried to call him he didn’t pick up my phone. I emailed to him & sony customer care on
12th & 13th Feb 2013 but no reply received

Finally I received a reply from Ms Preeti Chawla (officer Customer relations North ) on 15th
Feb. 2013 that that theyregret to inform me that my request to render free of cost service for
the aforementioned product, is rejected & I need to pay Rs.7,462/- to get my LCD repaired
My question is, I agree that the Warranty is over. But what is the ‘Life’ span of SONY Bravia
TV in India . Only 1 years & 3 months. I purchased it in Rs. 22000 and after 1 yrs & 3 months
again Rs. 7462 needed for repair , Is it the Quality Sony is Proud of ?? If this is the
Quality then why should I buy Sony products

Rajeev Chadha