Sony — not replacing mobile phone during warranty period

Address:Jharkhand

My sister bought a cell phone last year and within a year, it is starting giving problem. So she went to service center to replace it. Service center guy took the cell phone and said they will check and replace it. But after 3 months now, they are just ignoring it. My sister called them lots of time but no one is giving any proper explanation. Now they are not giving old cell phone also .Every time they say call after some time. She tried to call higher authorities of Sony company in Chennai and Delhi also but they are also just ignoring it.

Please help me in this.
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