[Resolved]  Sony — Services

Address:

Mandsaur, Madhya Pradesh

Dear Sir,

We purchased one Sony make 3D TV model no KDL40NX710 of S. No 2346802 from M/s Liberty Agencies, Udaipur (Rajsthan) (Rs 1,45,000/- by Invoice no 2395 ) through M/s Tanishq Electronics, Udaipur on dated 24/10/2010. On delivery we were informed by M/s Tanishq that this set will be installed by our technical man on dated 25/10/2010.

Till time we are waiting for installation of TV. We approached dealer but the behavior of M/s Tanishq Electronics and M/s Liberty Agency, Udaipur (Raj) is not appreciable. We were knowing brand name of SONY and hence purchased this TV but it is sad to say that we feel very disturb after purchasing such a costly TV as dealer and distributor’s response after selling product is totally negative. We are not in receipt of warranty card too. Is it a good indication about the service we would receive?
We have sent onr engineer to dealer office Udaipur on date 26/10/2010 and on date 27/10/2010 but Dealer started quarrel with my engineer Mr Jeewan Singh and Mr Dalesh Shrimali. I can not write language spoken by dealer here.
I got financial loss after purchasing TV in making of call and sending person to Udaipur of Rs 17000/-.
I feel mantaly disturbed that affecting my personal life too.
I have made calls to customer care no [protected] for 6-8 times but till time I don’t have installation yet. My ID no is 6222407.

We request you please take matter seriously.



Contact no of M/s Tanishq Electronics is [protected]

M/s Liberty Agency is[protected] or[protected]



Regards,



Ramashankar Dwivedi

Joint Executive President (Technical)

B-7, Staff Colony

Vikram Cement

Post Office: Khor (Pin 458470)

Distt :Neemuch (M.P.)

Cell No. [protected]