Sony Laptop — Loan closure Letter not provided

Hi,

We have applied for a Laptop Loan against Loan Account no 198376, which has been cleared and when contacted the local branch office at Hyderabad for loan closure letter, they have replied that Rs 100 has been outstanding for non payment of May 2008 installment on time. I have been advised by the doctors not to travel for 3-4 months and hence cannot undertake travel from Kukatpally (present area of residence) to Bajaj Office in Hyderabd. Inspite of several requests to send either an executive or waiver of charges or any other alternative solution the Branch Officials seems to have responded with out most carelessness and irresponsibility.

I have already declared my interest to pay the amount either online or if the executive is send. Kindly provide me with a resolution.

Thanks & Regards
Rathnavani