[Resolved]  Sony — Laptop performance/hardware issue

Address:

Ernakulam, Kerala

I have purchased a laptop of Sony (Model no VPCSB38GG/B) from focus computers cochin,Kerala. Configuration of the system is good but the performance is poor. Processing is slow when multitasking(just 2 activities) is performed. Also the windows experience index shows a rating of 4.3. E. Also, sometimes blue screen is displayed while doing copying activity. Due to these reasons i had taken the machine to sony authorised service center. They had done even low level formatting of the hard disk but even then the system is not performing. But the sony officials are not accepting that there is a performance issue with the system.
I don't want a system which is rich in configuration but has a hardware issue with respect to performance. I have asked them to replace the system, but they are not willing to. Please provide a solution for the same.

Regards
Niyas Ismail
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