[Resolved]  Sony LCD TV - 40 Inch — Defective LCD Panel

Address:

Gautam Buddha Nagar, Uttar Pradesh

I bought LCD TV - 40 inch (Model No KLV-40V400A) V Series from Dayal Infotainment (Sony World),Shipra Mall, Inirapuram, Ghaziabad on 7th Oct 2008, around 18 months back.

Suddenly, we noticed VERTICAL LINES across th screen, then we complaint to Sony Customer Care.Their executive visited and said, our LCD panel is defective, It has to be changed, and send the quotation of amount Rs 22170.00.

We bought LCD TV of Sony considering the fact that we are buying product from a reputed company, and it will work without any issue. But we feel that we have bought cheap chinese product that has broken down in just one and half year. I spent Rs 76000 to buy this TV, and again Rs 22,000 for its repair,means TV total cost for me is Rs 1 lakh.

When other companies like Panasonic is giving warrantee of 3 yrs of their panel, and Sony is giving just 1 year warranty, means, Sony is not confident on the quality of their product. Now...I regreat on my decision of buying LCD TV from Sony.

I would like to request from Sony through Consumer Complaints that please resolve the defect of LCD TV without any cost. Why should I pay Rs 22000 for just 18 months old TV.

Quotation is given by Sony Authorized Service Centre (Jay Pee Electronics) C-54, Sector-2, Noida.

I will appreciate any help from Sony or Consumer Complaint.

Thanks,
Pradeep Pallavi
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