[Resolved]  Sony / LCD TV / Home Theater — not issuing warranty card

Sony mini home theatre system — Warranty card not received

TO WHOM IT MAY BE CONCEN
I am Gaurang Chavda.I had purchased SONY MINI HIFI HOME THEATRE SYSTEM on 11th Aug 2009, Cash Memo No:[protected] At MORE MEGA STORE VADODARA.Still I had not received my warranty card,because sales manager Mr.Chirayu told me that they have lost warranty card for some reason.He was commited to give my card after 2 weeks. Now no one has taken resposibility of this.I had met him so many times for this matter, he was always try to delay my matter and told that we will receive warranty card after 1 week.But the next week is still not coming. WHO IS RESPONSIBLE FOR UNEXPECTED THINGS WILL BE HAPPEN IN FUTURE.Sony company cannot provide any types of service in this matter.I WANT MY WARRANTY CARD AS SOON AS POSSIBLE & REPLY SOON.

Dear Mr Chavda,

Greetings from Sony India Team,

This is to inform you that your concern has been noted. At the outset, apologies for the inconvenience faced by you. We would request you to register your complain on customer service no.[protected] for immediate actions.

Warm regards
Sony India Team

Dear Mr Vijay,

Greetings from Sony India Team,

Please confirm from where have you purchased the product? Is he the Authorised Sony Dealers? Also request you to share your contact details or call us on[protected]Toll free) for assistance

Warm Regards
Sony Digital team

I have purchased a Sony DAV DZ 790 from E-Zone pimpri by paying full amount in cash on 28th Jan, 2010. E-zone had a delivered a used system on 11th Feb., 2010 was confirmed by Sony service engineers who visited on 12th Feb., 2010. I am unable to understand why E-zone had not delivered a new system to me even after taking full amount from me and why Sony India is tolerating such dealers? Even though Sony sells such good number of home theatres in India why no body maintains good stock of home theatres?

Can a E-zone or Sony India representive answer me?

Narendra

Dear Mr Narendra,

Greetings from Sony India team,

Hope you would have our customer care number[protected]Toll Free) and got the solution.Incase you haven't called, request you to call or give us your contact details to assist you.

regards
Sony India Team