[Resolved] Sony Mobile Communications — unsatisfactory results from Sony | |
hi I bought my Xperia P device on 3rd of August 2012 and due it its own technical problem I started facing loudspeaker problem in a month. I submitted my device to the Mobile Science Service Center of Sony Mobile Communications on 5th September 2012. I was told I'll get my phone in 10 days or maximum 15 days repaired. Firstly I should get it replaced as it was an internal fault due to which it got a problem. Due to a 7 day replacement policy I was told I'll not get it. After frequent reminders in form of call and emails I was committed that I'll get my phone by Saturday 22nd September. Which did not happen and after telling them that I'll be forced to knock the doors of the consumer forum I was told to go ahead but we can't do anything. They do not have redressal system.After talking to Mr. Dhiraj who is head of repair department and him personally talking to Mr. Pankaj Arora, Area Head committed to get my phone replaced and get it by 30th of September 2012. I requested to give me my phone on 29th of September but they could not do so which is no harm to me as such and at the same time Mr. Rishi told me to send the copy of my Job Sheet on questions.[protected]@support.sonymobile.com and xperia.[protected]@support.sonymobile.com as the the service center where I submitted my device was shut, which I did the same night. On the 1st of October I received a email stating I may have to wait for few more days which is really annoying. They have promised me call backs a several times which they could not fulfill with not fulfilling of giving up my phone. I called them several times and then they promised me 5th October and which also they could not meet up with. I had a direct conversation with Mr. Pankaj Arora and he told me that I’ll get a replaced new phone on 10th October come may what. After a long conversation I had to agree as I thought let it be few more days. On 10th of October I was called to their office at Patparganj and cancelling all my work I went there and I got a phone which they said has been replaced. I checked few thing there and I was quite satisfied. When I came home one of the application that I was trying to run(Mobile Security) gives an error message of the phone being registered on some other sim number. This indicates the phone is a used unit. After me telling them about the same, they called me to their office. I was told that the phone software might have problem so we will update it. I sat their for 3 hours and nothing happened. They could not download the software so I told I’ll do it at home and I did not want to leave the set with them again and be without the phone also I wanted my money back as I no more trust them on replacing the handset or doing well for it. I updated the software through PC Companion at my home and the error remained the same. I told them again this and till today I have not received any call nor is Mr. Pankaj picking up my call. Also I had given my headset to them since the same time and till today have not received it. I would request you to look into this matter for the consumer and give the consumer a power to tell such people we have authority to do something and not just lag around. I will be waiting for your reply. Thank You Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 15 Comments | |
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I want to that Sony xperia E4 duAl will receive lollipop or not in future and when...
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Sony — mobile error message
I bought a sony erricson mobile c902 on 15/08/2008 from sony mobile shop..Whenever i make a call or recieve a call on my mobile i alwaus get an alert stating "ciphering is not provided by your operatoe.Insecure transmission", which i never got before when using other mobiles..
waiting for your prompt reply...
sandesh patange
mobile no. [protected]
not satisfactory
not satisfactory for company' s attitude
this very bad service center coordination by costumer
I give my xperia c at Sony center for it's loud speaker problem correction on[protected] but still now they can't answer and correct my phone, so due to this types of service I suggested my friends and family to never used Sony product...
SIR,
PLEASE i had purchase a sony xeepira m2 d2303 phone but after same dayis swich off problem sony service center they advice met go it service center iwent then and sumite my phone repair but same again problem iwent to service center again for (3 to 6) tme above follow same process was change when i fac the problem icalled then claimed for the replacement my phone it was warranty but they did not respond i was change my phone
my
PLEASE i had purchase a sony xeepira m2 d2303 phone but after same dayis swich off problem sony service center they advice met go it service center iwent then and sumite my phone repair but same again problem iwent to service center again for (3 to 6) tme above follow same process was change when i fac the problem icalled then claimed for the replacement my phone it was warranty but they did not respond i was change my phone
my
Hi,
My Ticket ID - [protected]
I would like to request for a replacement of my handset "Sony Xperia Z3 Compact"
I purchased my handset on 11th Nov 2014. On 31st Jan 2015 (2.5 months from purchase) my phone bricked. It wouldn't start not even after a hard button reset.
I quickly submitted my phone at Sony Authorized Service Center on 31st Jan 2015. (Old Ticket ID - [protected])
I received my handset back on 21st Feb.
Even though it was now powering ON it still wasn't working properly.
And I've again submitted my handset for repair. (New Ticket ID - [protected])
Firstly I'd like to clarify (and correct me if I'm wrong) the Sony Xperia Z3 Compact is your flagship, most premium and expensive handset.
Next, in the three & half months duration of having purchased the Z3C, my handset has been in your service center under repair for almost a month. I had received it back from service/repair only to find another problem with it and so had to immediately return it back to the service center. I was given the standard response of "it'll take 7-8 working days to repair". Today (25th Feb 2015) I spoke to your Customer Support and I've been told it will take an additional 15-20 days. So by the time I receive my handset back it'll be four months since purchase of which it would have been for two months under repair in the service center.
Please tell me I didn't buy your flagship, most premium and expensive handset for it to be at your service centers!
Additionally, there is NO guarantee that I will receive my handset back in working condition and not face issues with it in the next few days or months given my experience from first round of repairs.
Thankfully I've received a standby phone. I must also mention that I had to specify to your agent about the kind of monies spent to buy the Sony Z3C only after which was I given a standby handset for which I had to wait for 4 hours. Before my argument I was told it would take 48 working hours to give me a standby phone and since 31st Jan was a Saturday I would get the standby phone only by 3rd Feb.
I must say I'm really displeased and disgusted with the treatment I'm receiving as a customer for having trusted Sony with my money for it's flagship handset. This is really poor experience coming from Sony. Previously I owned the HTC One (M7) and the service and treatment I received as a premium customer was really awesome from HTC India. They resolved a hardware issue in two hours!
Anyways to sum up my email, I didn't buy your flagship phone for it to be sitting in your service center and to use a standy phone for half the price that I've shelled out. I'm requesting a replacement of my Sony Z3 Compact and it'll be great if Sony can oblige.
My Ticket ID - [protected]
I would like to request for a replacement of my handset "Sony Xperia Z3 Compact"
I purchased my handset on 11th Nov 2014. On 31st Jan 2015 (2.5 months from purchase) my phone bricked. It wouldn't start not even after a hard button reset.
I quickly submitted my phone at Sony Authorized Service Center on 31st Jan 2015. (Old Ticket ID - [protected])
I received my handset back on 21st Feb.
Even though it was now powering ON it still wasn't working properly.
And I've again submitted my handset for repair. (New Ticket ID - [protected])
Firstly I'd like to clarify (and correct me if I'm wrong) the Sony Xperia Z3 Compact is your flagship, most premium and expensive handset.
Next, in the three & half months duration of having purchased the Z3C, my handset has been in your service center under repair for almost a month. I had received it back from service/repair only to find another problem with it and so had to immediately return it back to the service center. I was given the standard response of "it'll take 7-8 working days to repair". Today (25th Feb 2015) I spoke to your Customer Support and I've been told it will take an additional 15-20 days. So by the time I receive my handset back it'll be four months since purchase of which it would have been for two months under repair in the service center.
Please tell me I didn't buy your flagship, most premium and expensive handset for it to be at your service centers!
Additionally, there is NO guarantee that I will receive my handset back in working condition and not face issues with it in the next few days or months given my experience from first round of repairs.
Thankfully I've received a standby phone. I must also mention that I had to specify to your agent about the kind of monies spent to buy the Sony Z3C only after which was I given a standby handset for which I had to wait for 4 hours. Before my argument I was told it would take 48 working hours to give me a standby phone and since 31st Jan was a Saturday I would get the standby phone only by 3rd Feb.
I must say I'm really displeased and disgusted with the treatment I'm receiving as a customer for having trusted Sony with my money for it's flagship handset. This is really poor experience coming from Sony. Previously I owned the HTC One (M7) and the service and treatment I received as a premium customer was really awesome from HTC India. They resolved a hardware issue in two hours!
Anyways to sum up my email, I didn't buy your flagship phone for it to be sitting in your service center and to use a standy phone for half the price that I've shelled out. I'm requesting a replacement of my Sony Z3 Compact and it'll be great if Sony can oblige.
Dear sir/Madam
I Raja Babu, purchased Xperia C3 smart phone model D2502 white on 22 November, 2014 of cost Rs. 20, 000.00 from Big C shop, Habsiguda, Hyderabad. since then one sim 1 slot is not working. But anyhow I extracted time from my busy schedule because I am an employee working daily from 9:30AM to 6:00PM. And given my smart phone for servicing on 5th September, 2015 to an Authorized Sony Service Center, Sarojini Devi Road, Hyderabad-500003. But they didn't solve the problem but changed motherboard and problem still remained same. From that date onwards a lot of problem started to come like handset switched on/off button is not working, mobile hanged up for most of the time and even call doing and receiving became hard for me. So, it got in worst condition.
Unfortunately, I got transferred on 2nd October, 2015 to Kolkata in my company firm. Then I showed this mobile to an Authorized Sony Service Center, CD Bolck, Salt Lake but they denied to give any service free of cost while mobile was still in warranty period. Then I couriered this mobile to Hyderabad for showing to Authorized Sony Service Center, Sarojini Devi Road, Hyderabad-500003 through hand of my friend Abhijit Kanungo. He gave this mobile for servicing on date 18th November, 2015 this time they changed motherboard, audio key and switch on and off button and some more thing, but at time of delivery, the phone was not in on condition and they said battery is not there and after getting charged it will be on, that is way my friend took phone from shop and got back.
On December 29th 2015, I got back to Hyderabad and tried to charged the phone for swithching on but it didn't start then I again got to service center now this time they again asking to change FCB and demanding 7, 500 Rupees in return.
I would like to ask where is fault whether I was unable to give proper time for servicing inspite of paying good money in purchasing it or Sony service center who are unable to service properly because they don't know what is the actual problem in greediness of making money and changing original parts of my mobile.
Now there is nothing left in the name of original parts in mobile. And what is guarantee after paying 7, 500 Rupees to theses fellow will make my mobile in good condition and it will go longer without any interruption while already I paid 20, 000 Rupees on time of purchasing. And I am troubling with this mobile besides paying 20, 000 Rupees at time of purchasing . This mobile made
me too much mentally annoying and got loss economically, professionally and personally.
I want my mobile in good condition and don't want to pay further more.
So, In this regard, I request you to do proper justice and cooperate me and replaced it.
With thanking in your anticipation.
Your faithfully
Raja Babu
Mob. No. [protected]
![]()
I Raja Babu, purchased Xperia C3 smart phone model D2502 white on 22 November, 2014 of cost Rs. 20, 000.00 from Big C shop, Habsiguda, Hyderabad. since then one sim 1 slot is not working. But anyhow I extracted time from my busy schedule because I am an employee working daily from 9:30AM to 6:00PM. And given my smart phone for servicing on 5th September, 2015 to an Authorized Sony Service Center, Sarojini Devi Road, Hyderabad-500003. But they didn't solve the problem but changed motherboard and problem still remained same. From that date onwards a lot of problem started to come like handset switched on/off button is not working, mobile hanged up for most of the time and even call doing and receiving became hard for me. So, it got in worst condition.
Unfortunately, I got transferred on 2nd October, 2015 to Kolkata in my company firm. Then I showed this mobile to an Authorized Sony Service Center, CD Bolck, Salt Lake but they denied to give any service free of cost while mobile was still in warranty period. Then I couriered this mobile to Hyderabad for showing to Authorized Sony Service Center, Sarojini Devi Road, Hyderabad-500003 through hand of my friend Abhijit Kanungo. He gave this mobile for servicing on date 18th November, 2015 this time they changed motherboard, audio key and switch on and off button and some more thing, but at time of delivery, the phone was not in on condition and they said battery is not there and after getting charged it will be on, that is way my friend took phone from shop and got back.
On December 29th 2015, I got back to Hyderabad and tried to charged the phone for swithching on but it didn't start then I again got to service center now this time they again asking to change FCB and demanding 7, 500 Rupees in return.
I would like to ask where is fault whether I was unable to give proper time for servicing inspite of paying good money in purchasing it or Sony service center who are unable to service properly because they don't know what is the actual problem in greediness of making money and changing original parts of my mobile.
Now there is nothing left in the name of original parts in mobile. And what is guarantee after paying 7, 500 Rupees to theses fellow will make my mobile in good condition and it will go longer without any interruption while already I paid 20, 000 Rupees on time of purchasing. And I am troubling with this mobile besides paying 20, 000 Rupees at time of purchasing . This mobile made
me too much mentally annoying and got loss economically, professionally and personally.
I want my mobile in good condition and don't want to pay further more.
So, In this regard, I request you to do proper justice and cooperate me and replaced it.
With thanking in your anticipation.
Your faithfully
Raja Babu
Mob. No. [protected]
Hi
I bought a Sony Xperia T IC ID 41708 PM 0030 from Spain . the phone stopped working and there was no display. when i came back to NOIDA and reported the matter to the local repair centre they refused to entertain me and said that i will have to go to spain for the repair. Going to their service in Noida itself is a nightmare who will go to Spain. the callous attitude of Sony Staff in India is quite shocking . In addition one is saddled with a non working handset and a loss of huge amount of money.
S.D. Saxena
[protected]@yahoo.com
I bought a Sony Xperia T IC ID 41708 PM 0030 from Spain . the phone stopped working and there was no display. when i came back to NOIDA and reported the matter to the local repair centre they refused to entertain me and said that i will have to go to spain for the repair. Going to their service in Noida itself is a nightmare who will go to Spain. the callous attitude of Sony Staff in India is quite shocking . In addition one is saddled with a non working handset and a loss of huge amount of money.
S.D. Saxena
[protected]@yahoo.com
Hi
I brought sony Xperia M5 dual handset on date[protected] .Since then I am facing many problems with my mobile handsets and its being kept at sony service centre for one issue or another.
Histeory:
1) Previously on date 15/02/2016 i visited service centre for first issue as mobile was unable to start, that got resolved after spare parts change.
2) Second issue i faced (blue spot on screen) for which i visited service centre on date 24/02/2016 this issue also got resolved after few spare parts change.
3)Third issue i faced on date 26/04/2016 -- Call feature was not wprking as mobile was not showing any network. This also got resolved at service centre.
4)Now on date 28/05/2016, I had submitted my mobile at service centre again for issue related to network drop and issues with internet and wifi as it is not working.
Ticket id-- [protected]
Job no-- W[protected]
IMEI-- [protected]
As per above issues my handset model seem to be faulty as it had 4 issues in last 7 months and was kept mostly at service centre rather than being used. As this seems to be faulty handset i kindly request this handset to be replaced with other new handset.
i want to launch complain in consumer court as the problem is unsolved.
hi all don't purchase SONY mobile in india. if you face some issue in your handset, you have to cry.. no SONY service centre sup[ports you.
Deshmukh
[protected]
I brought sony Xperia M5 dual handset on date[protected] .Since then I am facing many problems with my mobile handsets and its being kept at sony service centre for one issue or another.
Histeory:
1) Previously on date 15/02/2016 i visited service centre for first issue as mobile was unable to start, that got resolved after spare parts change.
2) Second issue i faced (blue spot on screen) for which i visited service centre on date 24/02/2016 this issue also got resolved after few spare parts change.
3)Third issue i faced on date 26/04/2016 -- Call feature was not wprking as mobile was not showing any network. This also got resolved at service centre.
4)Now on date 28/05/2016, I had submitted my mobile at service centre again for issue related to network drop and issues with internet and wifi as it is not working.
Ticket id-- [protected]
Job no-- W[protected]
IMEI-- [protected]
As per above issues my handset model seem to be faulty as it had 4 issues in last 7 months and was kept mostly at service centre rather than being used. As this seems to be faulty handset i kindly request this handset to be replaced with other new handset.
i want to launch complain in consumer court as the problem is unsolved.
hi all don't purchase SONY mobile in india. if you face some issue in your handset, you have to cry.. no SONY service centre sup[ports you.
Deshmukh
[protected]
Sir
Mere mobile m4 dul sim 4g baar baar
Kharab ho raha h me use baar baar service centre bhi le gaya repair karke wapis dete h me bhut preshan ho gaya hu
Sir mujhe phone me heating problem battery backup problem sound problem or ya phone Auto matic on and off be hotaa h
Or ya phone 21_5_2016 ko liya mujhe thabe sa h ya problem
Sir
Mere problem solve kro plz
My name _pankaj Chauhan
Phone number _[protected]
Mere mobile m4 dul sim 4g baar baar
Kharab ho raha h me use baar baar service centre bhi le gaya repair karke wapis dete h me bhut preshan ho gaya hu
Sir mujhe phone me heating problem battery backup problem sound problem or ya phone Auto matic on and off be hotaa h
Or ya phone 21_5_2016 ko liya mujhe thabe sa h ya problem
Sir
Mere problem solve kro plz
My name _pankaj Chauhan
Phone number _[protected]
Google Play store is not open my mobile
There was a problem
If I play store was open my mobile got a such information that was "there was a problem communicating with Google server"
![]()
There was a problem
If I play store was open my mobile got a such information that was "there was a problem communicating with Google server"
Worst Experience with Sony Device MBH20 Headset. I bought 4 Months back, It's working but unable to lift the call, And the light working stopped. When i am asking service engineer it's Rusting in the charging place, we are Unable to replace this. It's common when we wearing on hear, Sweat will make rust. Worst Reasons for Servicing the product in Sony.
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