Sony Mobile Handset C510 — Authorized Service Centre

Address:

South Delhi, Delhi

Hi,
I have a Sony Ericsson's Mobile Phone C510 .I have been using The phone from more Than 2 years now,from The last few days I am facing Keypad issue as 3 of The Keys are not working properly, I went to The auThorized service center in Agra and I was told That The whole chip will change on which The keypad is supported .The executive told me That we will change The complete chip and will charge you Rs 1200 for That, but due to some urgent work I could not submitted my phone.I came back to Delhi and went to auThorized center "ACCEL FRONTLINE SERVICES LTD" at 601-604,6Th Floor,Ashok Bhawan,95,Nehru Place,New Delhi on 7Th Sep'12, They asked me to call The customer care for The unique number and asked The problem, I told The executive That The keypad is not functioning properly.she registered some details in The system and submitted my phone and asked me to call on Monday for confirmation.I called on Monday and asked The problem which I already know, They said That The complete chip will get change and you will be charged Rs 1760/- for The whole.when I asked for The description of The charges, he said That we cannot tell you The description.he told me if you want your phone to be fine, Then pay Rs 1760 else take your phone back and pay Rs 300 as a service charge.I ask him That if i want my phone back wiThout rectification,why should i pay service charge.I had an argument.I would like to know The price of That component(Chip) of Sony Ericsson's C510 Mobile Phone which will get change as one of your auThorized executive in Agra saying That it will be changed in Rs 1200 and The executive of Nehru Place is asking for Rs 1760/-.This is not acceptable.I am writing The mail again as i did not get any reply of my oTher email which i had sent on 12 Sep'12.I asked The executive of Accel Front line services Ltd to repair my handset as i don't have any choice.I am waiting from 7 Sep'12 still my handset is not repaired.I had a conversation wiTh The executive on 26 Sep'12 and he told me That we don't have The new part and he has already escalated This matter to The Chennai team.Please help me wiTh The proper solution and what needs to be done in This case.