Hi,


I purchased Sony Play station 3 from E-zone Kormangla on 09/01/2009.

Model no: CECH-H08/D-40GB-PS3,
Serial no : 8950147

Last week my console was not powering on . I contacted the toll free number.
I was informed to go to a service center.

I went to the service center in Indira Nagar, was informed that they do not have authorization to repair PS3.
After my insistence they took the console to check the issue.
Again I called the toll free number, was informed that PS3 cannot be repaired it can only be replaced.
Since mine is out of warranty period, was offered 50% off for purchasing a new console.

I find it absurd for a company like Sony to sell a product and not service it.
and the belwo reply from sony is even worse.

Dear Mr. Balakrishnan

Greetings from Sony India Customer Care !

We acknowledge the receipt of your mail sent to us and contents are duly noted.

As per your query, we would like to inform you that, there is no repairs available for Playstations in India, Sony India follows a process of unit replacement in case of Warranty PLAYSTATIONS purchased from India. We would not be able to give replacement under warranty, since the warranty of your PSP has already expired.

In view to your concern, we have already offered 50% discount on purchase of new Playstation.
This is in view, to unable our valued customer to enjoy the cost benefit and upgraded technological features in our latest Models.


We hope the above clarifies our stands and meets with your understanding.

We seek your understanding in this concern.

Assuring you of our best support always.

With Regards

For Sony India Pvt., Ltd.,


Nalini.D
Regional Customer Care South-2
Customer Centric Division


Any one wishing to buy PS3, do so only if you have the money to keep buying new one.

Regards,
Balakrishnan. C