[Resolved] Sony — Sony Vaoi laptop issue | |
I bought a Sony Vaoi laptop (Model no SVT13113ENS IN5, Serial No. 7002451) in Aug 2012. Within 2 months, the laptop started crashing showing blue screen error. I called customer service and they told me to use ASSIST button to diagnose the problem. Since that was also not working, they sent over a technician to check. He just formatted the machine and gave it back. In March 2013, the laptop again started giving the same problems. Blue screen, pen drive not detected, speakers not working. I gave the laptop to Metal Tech Service center in Malad. They formatted the laptop and gave it back. On the same day I faced the same issues for which I had given the laptop for repairing. I went back and told them to thoroughly check what is wrong instead of just formatting the laptop every time. Finally they discovered that hard drive was the problem and replaced the hard drive. The machine worked fine till August 2013 when again it started crashing showing blue screen error. I have given again to the service center. This time also some part was defective which was replaced. I have asked for a replacement as there is definitely some defect due to which the laptop cannot work without problems for more than 2-3 months at a time. It’s been more than 3 weeks now but I have yet to hear from Sony regarding the same
I am so DISAPPOINTED with the quality of this Sony product. After spending 45,000 of hard earned money, this is what quality you get. Within a year, I have made so many rounds to the service center. I would strongly recommend people to think twice before buying Sony laptops. I wish I had bought HP or Dell instead. My pervious HP laptop which I used for 6 years did not have a single problem throughout.
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Aug 14, 2020 Complaint marked as Resolved | |
5 Comments | |
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Dear Sir,
Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Also share your contact no. and email id with us here.
For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team"
Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Also share your contact no. and email id with us here.
For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team"
Compliant number is 15128623
I have been calling the customer care since last week repeatedly and every time I get an answer that some senior executive from Sony will call. I am STILL waiting for the call. I had written email to [protected]@ap.sony.com and they sent their standard formal email with no resolution. Its been a week since that too.
Does Sony have a concept of Turnaround time for addressing customer compliants? From my experience so far, it definitely does not seem so.
Sony laptop has definnitely not lived up to its image on quality front but Sony customer service is definitely living up to its reputation of pathetic customer service based on my experience and all the compliants I have read so far on this forum.
Does Sony have a concept of Turnaround time for addressing customer compliants? From my experience so far, it definitely does not seem so.
Sony laptop has definnitely not lived up to its image on quality front but Sony customer service is definitely living up to its reputation of pathetic customer service based on my experience and all the compliants I have read so far on this forum.
I have been repeatedly calling up the call center and every time they tell me that some senior executive will call me . I am Still waiting for the call. Sony's customer service really is pathetic. No concept of turnaround time for addressing customer complaints or do they have so many compliants that they don't have enough resources to handle all the compliants. second scenario seems to be more applicable judging by all the compliants I have read so far. Speaks volume about the company's quality and image.
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