[Resolved]  Sony — Unfortunate Customer of Sony VAIO Laptop

Address:

West Delhi, Delhi

This is Ankit Singh an unfortunate customer of Sony Vaio, purchased on
November 4, 2012 (Model SVE 15123CNW, Serial No. 7005395) from Sandeep Marketing Uttam Nagar.

The web cam of Vaio is not working properly from the last one week. I
have complained many times to the customer care executives on
[protected]. The executives do not seem to have either the ability or
the spirit to listen to the problem of a customer. I followed all
their instructions but they could not solve my problem. Sometime they
disconnect the number without even listening to my problem. I have
never expected this kind of treatment from a Brand MNC Customer Care.
Following are some reference numbers they provided to me.

1. [protected]th December, 2012)
2. (25th December, 2012)
3. [protected]th December, 2012)
4. Call disconnected by customer care representative.

I have heard lots about Sony and its services. But when you expereince
something yourself, only then you realise the value of that product.
Please don't make me feel that I have made a mistake to buy a Sony
product.

You are kindly requested to please look into the matter and do the needful ASAP.

Looking forward for a positive reply from your side.

Ankit Singh
Mobile - +91-[protected]
Mail ID - [protected]@gmail.com