Sony — Useless customer service

Address:New Delhi, Delhi

Its surprising to learn the kind of braindead people the service centre has. I registered a complaint for a charger(which stopped working and is under warranty)... on 17th oct. I was told i ll get a new charger within 2-3days. got a sms, of the service centre who ll replace the same. on 18th oct I got a call, and the person tells me, that... engineer will come to check the charger and then within 2-3day i ll get it, if they dont have the stock of the same, it ll take 7-10 days. Its surprising to know, how lightly Sony people take the complaints, and doesnt understand the importance of laptop. If i would have been told initially only that, sony is incapable of handling customers, i would have purchased a new charger. which costs hardly any amount as compared to the work hampered.
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Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Also share your contact no. and email ID with us here.

For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

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