Sony India Complaints & Reviews

Subject: 1)Haven't received extended warranty certificate since a year

2)Vaio performance issues



Respected Sir,

My name is Manjeet Punekar.I am from Ichalkaranji (District- Kolhapur) .Currently studying M.Tech(CAD/CAM/Automation) at VJTI, Matunga, Mumbai I want to inform you about some serious issues I dealt in past with sony india and I am still dealing with them.



I purchased VAIO CS17G on[protected] from Bellad & Company ,SONY EXCLUSIVE Showroom, Ashray Empire, RPD Cross, Belgaum, Karnataka. Person In charge : Deepak Sulakhe.



On 9-3-2009 I extended my VAIO CS17G's warranty by paying Rs. 5000/-. Mr. Deepak said that I will get the certificate in few days. Next few months I kept on inquiring about EXTENDED WARRANTY CERTIFICATE, but he kept on assuring verbally that I will get soon. But I didn’t received.



Since march end 2009 laptop started showing some minor problems and in july 2009 problem became serious and it was not at all booting up. So I submitted laptop to Bellad & Company ,SONY EXCLUSIVE Showroom, Belgaum. That time he said that SONY INDIA stopped giving EXTENDED WARRANTY CERTIFICATE . That time I argued with him a lot. After lots of arguments he gave me a reference number 03683 , and asked to quote this code to get benefit of extended warranty.



It took 1 month long to get my laptop . (He had assured to give it back to me in 1 week). Due to long period, I suffered a lot. It was great deal of inconvenience. He assured me that if same problem repeats I will get a replacement as it was hardware manufacturing fault. He didn’t give me any job card for this service.



Again I started facing same problem in Nov end 2009, that time I was in mumbai and was busy in project work so couldn’t go to Belgaum. But as I had extended the warranty so I was relax. When I came back from mumbai ,I submitted laptop to Bellad & Company ,SONY EXCLUSIVE Showroom, Belgaum on[protected]. I asked him for the replacement . I was surprised and shocked at his reply. He said :- First 1 year was GUARANTEE and Extended 2 years is just Warranty in which I wont get any replacement. If I would had come earlier within 1 year period he was ready to give me replacement…..



Now that’s ridiculous, you tell me in today's scenario which company uses term "GUARANTEE" ???



Second time I received laptop on[protected]. This time I insisted on job card or service report . He said he didn’t had it with him that time and will courier in 2 days. When I contacted him after 2 days, he said he wont be able to give me job card/ service report and asked me to personally collect it with some service center. From his accent it was clear that he was ignoring me. You tell me why customers should run here and there to get job card/ service report. I even don’t know where is that service center.





Also since this second service performance of laptop has degraded considerably. I reported this thing also to him, but he doesn’t seem to be concerned at all. It has become very unstable. I recovered it 2 times since[protected], but no change in performance.



I am a final year student and my project is due in a months time. I don’t have any other issues regarding product quality or overall sony products. I have even convinced two of my colleagues to go for Sony Vaio laptop which they have brought from their local dealers. But this kind of salesmanship & careless attitude on the part of the executive from Bellad & company is pulling me back from buying another vaio laptop(VPC EB 16FG) for my brother.



No what I request you to do is:

1. Provide me the EXTENDED WARRANTY CERTIFICATE from company.
2. Provide me some permanent solution to problems that I am facing from 4th month of the purchase.


I sent this mail to customer care of sony india. Contacted them number of times, they kept telling that they are looking after it. But there was no reply from their side even after 5 weeks. This shameful for brand like sony.



I request you humbly & with great hope to please kindly look into the matter & do the needful.

Dear Sir,

I have to advise that I have purchased one Sony Digital Still Camera No. DCMS016 for Rs.8,8/00/- on 30 Sept 2009 from M/s. PAI INTERNATIONAL ELECTRONICS LTD., at Marthahalli Bangalore (Tele No.[protected], /[protected]. The camera has no clarity since purchase itself, that to atleast the clarity which you get in a mobile. I have complained several times, to the dealer, but no response and I have met with totally indifferent attitude from them. I also approached Sony Centres at Rajajinagar, B'lore and Gangenalli for repairs They have also not set it right. On the other hand, to my surprise they stated that the camera will work likie that only. and nothing can be done by them.

2..Please look into the matter and I shall be thankful to you Sir if you will kindly redress my grievances

Thanking you,

With regards,

Yours faithfully,


(Shreedhar Kotekar)
Cell No.[protected]
Tele No.[protected]
Geddalahalli B'lore-94

Dear Sir,

I have purchased my mobile on date 30/8/2009 after a month i my mobile had display problem and on December 7,2009 I gave the mobile for service in your service centre Accel Frontline Services for display problem, they gve me one weeks time but returned my mobile on December 28,2009 Work Order No SE309AGR18698, they told me that it was some display problem and they have changed the display, then again i had the same problem and again I gave my mobile for service on 26 Febraury 2010 they gave me the mobile back on 10 March 2010, whwn asked about the problem they informed that there is some display problem and it has been done again I had the same problem and I went and asked them what the hell they are doing with the mobile and told them to replace the mobile they told me nothing can be done now again I have the problem in display the display is blank. I would like to ask you how many times I have to give my mobile for service to you for the same problem right from the date of purchase I am having the same problem I bought the mobile only for using and not for giving it to service and it is your duty that once the mobile is given for service the fault should be attended perfectly but this is not done. So,Kindly take necessary action and inform your service centre to replace my mobile,Mobile bill copy and service centre bill copies attached with the mail.

To
The Head Sony Erricssion,
and
10TH FLOOR, BLOCK 1
BELICIAA TOWERS
NO. 94 MRC NAGAR
CHENNAI 600 028
TAMIL NADU
Respected Sir,
This is Dr. S R Kannan, Associate Professor, Gandhigram Rural Central University, Gandhigram, Dindigul District.
Sir, on[protected] I have purchased a cell phone (IMEI No.[protected] MODEL N0. F305) from Saravana Store for Rs. 5990.
On 8/4/2010 the phone displayed only white. Since I have some urgent contacts with some professors at other Universities, I have gone to nearby shop with research scholar Mr. R. Pandiyarajan, but the shopkeeper told with me that this cell need original strip and still it has warranty, so you contact authorized sony ericsson service center at Dindigul which is located 15 Kms away from University.
I have gone immediately to Service center of sony ericsson, Dindigul, and I explained all the matters including the shop keeper who I met. Then the service people told with me that they want to check the cell phone with computer for initial screening for viewing the genuine things of the cell, I said OK. They taken my cellphone inside and checked clearly all before they take it for service, and then the service people asked me to pay Rs. 300 for strip (only) not for service. I said Ok and I have handed over my cell with service people and I have received work order acceptance sheet from them(Scanned copy enclosed).
They asked me to come in the next day to collect the cell, but I refused and I asked the cell immediately, but they said after change the strip they wanted to keep at least for one day with them, then I said OK.
Then I went to the shop in the next day, they said the strip is not coming from service center, so you come on after two days.
So I went to the service center an after two days, they asked me to wait for 10 minutes, I also waited, then they come with me and asked me to collect the cell in the next day, I asked them, why?, they said no problem your cell is ok, but here power problem, so come tomorrow and collect it like that, then I said ok and I left from the place.
I went to the shop again in the next day, then the service man asked me to wait for 10 minutes, I said ok, and I was waiting, the service man just opened my cell and acting in front of me as fitting something on cell.
I was waiting and waiting for long, then I asked him is any problem in my cell, he said no problem. Then I told him I have some urgent work so I come after and collect the cell like that. Then I went to there after one hour, but they closed the shop even before 6.45PM and they left.
Then I went to the service center on 17/4/2010, they returned my cell phone with worst condition(some visible parts have been replaced by duplicate parts) and asked me to take and go.
I said, see you have given computerized work order with me, and you agreed to rectify the problem in cellphone after all the checking over, but all of sudden you are telling me to take the cell with worst condition. Further I told them some visible parts(top corner buttons) are changed in cell phone, so something is wrong. Then I asked the superior contact numbers with them to explain my problem, but they told with me that they are the superior for sony ericsson, and they forced me to take the cell phone and leave the place.
Sir, I have purchased the cell for Rs. 5990, see I am working as Professor, my salary is around Rs. 45000, so I no need to do anything on it. But your service people have irritated me and I am worrying lot about your service people.
Sir, I have enclosed the all the documents, please note on work order and you come to know about the cost of fault is around Rs. 300, but now the service people are playing lot with me, not only with me they are doing the same with all the customers.
Sir please I request you to rectify my problem in cell phone, I hope that I will have good solution from you soon.
And I wanted to tell this that till I have not collected the damaged cell by your service people.
Looking remedy from you soon.
Thanking you,
Yours faithfully,
S R Kannan
Dr. S R Kannan, PhD(IIT/M)., PDF( ICTP/Italy, NCKU/Taiwan).,
Associate Professor in Dept. of Mathematics,
Principal Investigator UGC Major Research Project,
Gandhihgram Rural University ,
Gandhigram 624 302, Tamil Nadu, India
[protected]@yahoo.co.in
s.r.[protected]@ruraluniv.ac.in
http://www.ruraluniv.ac.in/

Hello Sir,
When i am going to connect my mobile to PC(os :XP) it shows the default mode like phone mode,mass storage but it doesn't start charging
& mobile is not detected .I am using latest version of PC suite.
USB cable is also tested
so send me best possible solution

sir during warranty period service centre Executive at ambedkar road for thrice time i gone there for same defect in mobile but they were not able to repair my cell .It works for only 2 or 3 weeks & the same defect occurs .if they cnat solve the problem than how could it can be repair after non warranty period .I think that ur mobiles are defected or u sale defected mobiles Please solve my query as soon as possible .My mobile is K220i.
Thanks Yours coustomer
RAJESH SHARMA
[protected]@sifymail.com
[protected]

sir with very sad mood i am complaining about the service of my mobile K220i was not satisfied.For three time i shown my mobile for thrice time for same defect.but the repair it and whenever i used it for 15/20 days the same defect occur,Service centre executive cant satisfied me i have given last time on 25/3/2010 but on 12/4/2010 the same defect was there with my mobile .now the warrant is alo over on 4/4/2010.so what to do i[censored] are not able to repair the mobile during warranty period than how can u do this on without garranty period.

Please satisfied me .
Thanks
Rajesh Sharma
L348 sec 23 Sanjay Nagar Ghaziabad U.P
[protected]

I bought LCD TV - 40 inch (Model No KLV-40V400A) V Series from Dayal Infotainment (Sony World),Shipra Mall, Inirapuram, Ghaziabad on 7th Oct 2008, around 18 months back.

Suddenly, we noticed VERTICAL LINES across th screen, then we complaint to Sony Customer Care.Their executive visited and said, our LCD panel is defective, It has to be changed, and send the quotation of amount Rs 22170.00.

We bought LCD TV of Sony considering the fact that we are buying product from a reputed company, and it will work without any issue. But we feel that we have bought cheap chinese product that has broken down in just one and half year. I spent Rs 76000 to buy this TV, and again Rs 22,000 for its repair,means TV total cost for me is Rs 1 lakh.

When other companies like Panasonic is giving warrantee of 3 yrs of their panel, and Sony is giving just 1 year warranty, means, Sony is not confident on the quality of their product. Now...I regreat on my decision of buying LCD TV from Sony.

I would like to request from Sony through Consumer Complaints that please resolve the defect of LCD TV without any cost. Why should I pay Rs 22000 for just 18 months old TV.

Quotation is given by Sony Authorized Service Centre (Jay Pee Electronics) C-54, Sector-2, Noida.

I will appreciate any help from Sony or Consumer Complaint.

Thanks,
Pradeep Pallavi
[protected]

I have lost my mobile handset of Sony Ericsson for which IMEI no is [protected] model no K310i.This happened to me in Raipur at Raipur Rly Station on 20/04/2007.Mobile number in my lost handset [protected]I am Registering my complaint because I found the bill of my mobile only few days back.This handset I have purchased on 22/10/2006 from Pande General Agency Nagpur.Please try to locate my handset.

With Regards

MANISH SHRIPAD
Mobile no [protected]
email ID: manish.[protected]@sbi.co.in

ADDRESS:
MANISH SHRIPAD
B-1-8,STATE BANK COLONY
SECTOR 8,
BHILAI
DURG 490009

I purchase Sony Vaio Laptop on 27/2/2010 from Sony Center, Behl Associates, Rajpur Road vide Invoice No. 1355. When I switch on my laptop, my Laptop doesn't get started. Laptop screen remains blank while green signal shows on. Kindly replace my laptop.

Respected Sir/Madam,
My name is Abhinav Bakde from nagpur I have purchased a sony ericsson w580i on date 6/5/09 which is in warrenty now and due to my faulty connector my board was swapped two times and handsfree one time still after a week or 10 days it detects problem and now i have purchased new handsfree still its giving problems so its obvious my money are wasted. so please kindly change my board or connector and give perfect service...

i have purchased a Sony Ericsson's W205 on July 2009 but now i facing a lot of problem from it . it automatically switched off when receive a call. battery doesn't meet its time which is mentioned on mobile catalog. also a lot of problem faced while playing music. mobile hanged frequently. i must say my life's BIG mistake. from my opinion don't buy this phone at all. it's a standard zero phone

Handsfree not working.Handsfree given to Sony Ericsson,Authorised Partner at 206,2nd Floor,Akshar Complex,Shivranjani,Nr.Apolo Clinic,Satellite.Ahmedabad-380015. Complaint lodged on[protected] till date no reply from service station.Please arrange to give new Handsfree immediately as it is not working since it purchase. Mobile Purchased from Rocks 'n' Rimps,Nr. Bhuyangdev Char Rasta,Memnagar,Ahmedabad-380052.Bill dt.[protected]

Dear,

I am using W580i.I had problem in set that's why I sent my set for repair .I submitted in Okhla Branch and then sent to the mumbai on 12th nov,2009 and I got return back my set on 8th dec 2009. But I had the same problem within one month.What shoul I do?

Workorder No. SE3090KH11932
created on Nov 9 2009
IMEI/Serial No. [protected]
Fault code 16- HW part defective

Do the needful.

Regds, Rajeev Ranjan
Manager | Kotak Mahindra Bank Ltd "Nehru Plzce, New Delhi - 110048 | [protected] | 7 Mobile (0) [protected] | * rajeev.r.[protected]@kotak.com

I HAVE BOUGHT A SONY ERICSSON F-305 CELL ON[protected].

1. AFTER 1 MONTH THERE IS A DISPLAY PROBLEM OCCURED.

2. THEN AFTER 2 MONTH CHARGING PORT IS OUT OF FUNCTION. SERVICE CENTER GIVES IT TO ME AFTER 2 WEEKS.

3. THERE AFTER BUTTON PROBLEM OCCURRED IN CELL. THIS ALSO TAKES APPROX. 2 WEEKS TO REPAIR.

4. THEN THERE IS SLIDE PROBLEM. THEN THEY AGAIN CHANGED USB PORT OF THE CELL

5. AGAIN CHARGING PORT DIDN’T WORK PROPERLY.

6. LAST BUT NOT THE LEAST THERE IS A N/W PROBLEM IN THE MOBILE

FOR THE LAST COMPLAIN MY WORKORDER NO. ISSE310SSM10405 & COMPLAINT NO. IS 87042842



WHEN I CALL ON YOUR CUSTOMER CARE THEY ALSO MIS-BEHAVE WITH ME ON THIS ISSUE.



MY QUESTIONS TO U ARE::



1 WHAT’S THE USE OF WARRANTY IF I DIDN’T HAVE MU CELL FOR THE 4 MONTHS.

2 WHY U DON’T GIVE A BACKUP PHONE TO ME SO THAT MY WORK WILL GO ON SMOOTHLY.

3 IS THE MESSAGE U WANT TO GIVE IS “ U CAN BUY ANY SECOND ORDER COMPANY CELL & DON’T TRUST SONY ERICSSON “.



SIR,

BEING A GOOD CUSTOMER, I WANT YOU TO INTERFARE IN THIS CASE. I AM VERY MUCH UNHAPPY WITH THE SERVICE & BEHAVIOUR YOU GIVE TO UR VALUED CUSTOMER .

LAST YOU SHOULD TELL ME WHAT TO DO NOW.



CHETAN GUPTA

CELL:: [protected]

Hi ,
I have bought sony erisson w580i 8 months back and just within 3 months it was dead. It was not at all responding and I took it to the near by service station and they have conveyed me that the Flash IC of it is not working and replaced it with a new one and charged 800Rs for it. And it has been just 4 more months of it and now it has stopped working again. And this time the reason was that there was water inside the mobile and the power was shut off and also the same was causing the Display problem and this time the quotation was quite high. It was 1700Rs. I dont understand how can water be inside the mobile and I have to get it serviced twice within a span of 8 months. This mobile has been creating troubles since I have bought it. I never had such bad experience with any of my other gadgets and I should tell that sony has let me down in this case. I recommened people to stay away from these kind of Mobiles.

Regards,
Kartik.

I am describing the problem that I am facing now, with the SONY BRAVIA that I bought.

I bought Sony Bravia Model 32S400 from Hypercity-Malad, Mumbai on 30th April 2009. I am a loyal long term customer of Sony and have been using many Sony products like Laptop, Digital Camera and mobile phone for quite some time. I am also a loyal customer of Hypercity, Mumbai and have bought many consumer goods like washing machine, refrigerator and microwave from your shop. It was a very easy decision for me to finalize on Sony Brand when I decided to buy LCD TV and Hypecity as the shop. I was aware that I am paying premium for this decision as the price of Sony TV was expensive compared to other brands like Phillips, LG, Samsung, Videocon, etc.

Me and my family were happily enjoying the TV for all these days until 1st April 2010. On this day, when we switched on the TV, we observed colored patches appearing on the lower right part of the screen. We initially thought that the problem is related to the set-top box. However, soon we realized that this is related to TV and we immediately launched a complaint on 3rd April 2010 by using the toll free number of Sony Customer Care. My complaint number is 5114578. I had to do follow-up on 5th, 6th and 7th and finally the technician (Ramakant) visited my home on 8th April. Although, I was not at home, my family members helped him with all the necessary documents. Technician opened the TV set and took some photographs. After his inspection, he informed me on phone that this problem would not be covered in warranty. He came to a conclusion that this is physical damage and has been caused from outside. He quoted approx. Rs. 15000 as the cost for repairing
the panel. We challenged him stating that no physical damage has taken place from our side. We substantiated this by pointing his attention to the fact that the panel does not have even a single scratch from outside. Unfortunately, he was not ready to listen and mentioned that he will be sending his comments by email to me. He also took signatures on some papers from my daughter who is 13 years old.

After the technician visit, the problem has been aggravated. We are now observing patches even on the left side of the screen and we are not able to watch the TV at all. I have informed about this by calling up the service center owner on 9th April. The owner mentioned to me that he will get back to me and I am again waiting.

We have already paid Rs.39,899 for this TV. This is not even one year old now and service center people are dumping this problem on me and asking me to pay another Rs.15,000.

I want to reiterate that there is no physical damage to this TV. Any one can visit my home and inspect the TV. It does not even have a scratch from outside. This problem has occurred due to some technical fault in the TV and this needs to be fixed up as soon as possible as part of the warranty.

I am now repenting on my decision of buying this TV.

Thanks.

Manoj Shikarkhane

i buy a sony ericsson phone j105i naiete from g-17-18 ground floor sri ram tower ,13,ashok marg lucknow
tel: [protected]
with price 6400, just after buying phone i asked price of this phone in another shop, and the real price of the phone was 5700
then i went back to the deelar for confirmation then he avoid me for listening a single word,
indded he cheat me by taking 700 rupees more

sir/mam please help me

Dear sir. This is sudarshan parihar from JODHPUR. I purchased sony ericsson mobile model no. G502 on[protected]. but After some time there is problem in my mobile and they told there is virus in your mobile I repaid my mobile any time and they chang my mobile parts but after some days there is problem again and last monday i repaird my mobile then they told me that there is problm from your sim card so chang your sim card and today[protected] my mobile is completly switch off atometicaliy so pls. help me for this problem and i will go coat for filll up the form on monday . THANK YOU

I purschased a sony ericsson w705 on jan 26 2010 for 12000.With in the first week of purcase it started connection problems i took it to an sony ericsson service centre in tambaram sanitorium they changed the software (work order no SE310MC110857)..it worked fine for 2 3 days then again problem started and when i took it back they changed its mother board (work order no SE310mMC110897). tis time it worked fine for 1 week and again problem started . this time they said they changed the connector but i din get any job sheet. this also failed in 2 days and now they have said me again they are going to change its mother board (work order no SE310MC111326)..

And wen i talked to customer care abt it they say straight on face u cant speak to a heigher official no matter wat u do .. wat ever ur prob is.. I THINK THIS KIND OF TREATMENT IS GIVEN ONLY TO INDIAN SONY CUSTOMERS IN THE WORLD. NEVER HEARD OF IT MY 23 YR LIFE.