[Resolved]  Sony VAIO - Notebook — Sony Vaio Defective Notebook given by Tech-Life –Pitampura New delhi !

Address:

North Delhi, Delhi

Sony Vaio Defective Notebook given by Tech-Life –Pitampura New delhi !


Dear Sony Vaio Staff !
I have purchased Sony VAIO laptop , Model No. VPCEA35 FG from :
Dated: 27-July-2011
Sony Centre
Tech -Life 2 & 2A
G.F., D-Mall,
NetaJi Subhash Place
PitamPura
Delhi-110034
Price was – 33000 INR (Including Tax) - (offered price as it was the last stock. )
I didn’t check its speakers that time as I didn’t have any music CD or pendrive to listen songs and I thought that it cannot come with any such defect as it is a new product.
Later on, After hearing at home I noticed that It came with the defect in its speakers , as Initially the sound was too low to hear normally and a sound of bizzzz came in between any video and song being played.
So, after observing these things for few days, I contacted sonyvaio centre and they gave me the phone no. of nearby authorised service station which was :

D-1/5
Jail Road
Tilak Nagar

As I have been staying outside Delhi, SO I took an appointment from them and reached Tilak Nagar, Service centre .There after discussing theproblem , They said they have to ask for the parts and then I can come some other time.So, I went again to Delhi after one week and they gave me my laptop by saying that they have changed the speaker and motherboard.
Job no. = WS[protected],
Dated 21-8-11,
Delivery Date is 28-8-11

Now, Although the sound is increased but sound quality has become poorer , shrilling is there and the problem of bizzzz when some movie or sound track is going on is also present like it was earlier and moreover I couldn’t notice that time they have not even fixed nuts of my laptops, 3-4 nuts are missing from my laptop which someone else noticed as I have never come across such problems with my earlier laptops.SO, I couldn’t notice &it was horrible experience.
I purchased SONY VAIO keeping in mind that their products will be of no complaints but It has not been a happy experience.Though I feel that some time some piece may come with defect but at least service centres should do proper service. They formatted my laptop and even it become worse after that …I would have to take help of someone else and then I had again uploaded windows and antivirus
Kindly look in to the matter and make customer’s experience good and happy. I liked the configuration but one cannot expect such defects in such a reputed companies products.
Kindly help us in replacing the product or correcting the fault.

Regards
Dr. Nidhi Verma
+91-[protected]
Deptt. Of Psychology,
Kurukshetra University,
Kurukshetra