Dear Sir,

I Dr. Gautham, here by requesting for replacement of Sony Ericsson W8 series, for the following reasons,
- touch screen sensor problem
- System Hang
- Sudden Switch off during calls even battery is full
- battery gets heated up after 10 min of charging
- previous service they took 15 days for the hardware complaint that they diagnosed.
- previous complaint no - 93005315, job sheet no - SE31259811336, and spoken with your higher authorities for the above complaints but the service was not satisfactory as the mobile get the same problem with in a day of service.
- third time being serviced for the same complaint where the service is not satisfactory
- the service person named Mr. Nataraj C, Akash Electronics , where the service center of Sony Ericsson is located in Hassan, is not having manners how to behave with medical professionals and customer, where he uses vulgar languages, better to warn him or change the person.

Hence i have suffered a lot from just because of these problems from mobile and the service, as i have to leave my clinic and to roam frequently for your service centers, so kindly exchange the mobile, for the same amount which i have paid for this W 8 or ready to pay extra amount for the mobile of Higher version with Android features. i think my problems will be considered at your best and problems will be solved with your best service, i need other version of mobile not again with W 8. on 7th june i have corrierd the H/S to hubli as ur service manager Mr.Dattatraya said but they hav not given any vocher also so that i hav proof of that corrier so plztake the action n reply considering this request.....................................



Thanks With Regards

Dr. Gautham S P