[Resolved]  Southern Railway — MISLEADING DISPLAY LEAD TO MISS THE TRAIN

Address:

Tiruchirappalli, Tamil Nadu

From,
H. AnanthaPadmanabhan,
4-1872/1, Durganagar Colony,
Greamspet, Chittoor – 517 002( A.P)

To,
Chief commercial manager,
Head Quarters Office,
Southern Railway,
Parktown, Chennai - 600 003,
Tamilnadu, India.

9th November, 2010
Sir,
SUB: Missed train due to incorrect train numbers – Ticket No. 29939180
Passengers: H.AnanthaPadmanabhan and A.Girija
We had booked our train ticket for 1st Nov, 2010 from Trichy to Chittoor (AP) by “Jamu Tawi” express (Train no. 6687) two months back. On the day of travel (1st Nov, 2010), we reached the Trichy junction well in advance and we were waiting at the platform No. 4, after enquiring with the railway officer.
Unfortunately, the digital display showed the train number for Jamu Tawi express as 6787 which was different from the number on our ticket. We enquired the railway officer about this confusion three times. But even the officer was not aware of the change in the train number. So, we did nit board the train when it arrived and we missed it.
We had to cancel our ticket on same day and we bought a ticket to Chennai by Pandyan express. We reached Chittoor from Chennai by a cab. Because of the confusion in train no. we lost a lot of time, money, and energy and had to undergo lot of stress and agony.
Since the mistake was not from our side, I request the Railway management to compensate our losses suitably. I have enclosed the cancellation ticket and the Pandyan express ticket to Chennai for your perusal.
Your immediate action is very much appreciated.

Thanking you,

Yours faithfully,


H.AnanthaPadmanabhan

From,
H. AnanthaPadmanabhan,
4-1872/1, Durga Nagar Colony,
Greamspet,
Chittoor – 517002
Andhra Pradesh

To,
The Chef commercial manager,
Head Quarters office,
Sothern Railways,
Park town,
Chennai – 600003

9h December, 2010
Sir,
SUB: Reminder for my letter dated 9th November, 2010
Passengers: H. AnanthaPadmanabhan and A. Girija
I am writing to you with reference to my previous letter (SUB: Missed train due to incorrect train numbers – Ticket No.[protected] sent on 9th November, 2010. I would like to let you know that, I am yet to receive a response from your office, even though I received an acknowledgment to my first letter on 15th November, 2010.
I request you to expedite your favorable reply.
For your reference, I have enclosed a copy of my first letter, acknowledgment from your office and our train tickets.
Thanking you.
Yours Faithfully,

H.AnanthaPadmanabhan

Dear Sir,

I received a reply from chef commercial manager saying they acknowledged my letter and same is forwarded to Trichy.
Ref: C.508/11/MAS/10/11/50/NOV.

EPT no 199.503.

Unfortunately there is no address ,e mail Contact person name etc. May I request you to take up with concern authorities to do the needful

Regards

Padmanabhan