[Resolved]  Southern Railways — Difficiency in service

I am a physically handicapped aged 67 years. I had to board the train number 6340 Mumbai Express at Tirunelveli Junction on[protected] along with my escort ( my wife) and father in law aged 84 years. There was no announcement, no conventional sign boards, and the electronic sign boards in switched off condition. " Where the compartment would arrive ? " was a million dollar question in the minds of all passengers. With the help of porters we went to the end of the platform number 2 where our compartment S3 would usually arrive as stated by the porters. ie., starting from S1 from the engine. All the passengers were panic and a chaotic condition prevailed when the train arrived with S10 starting from the engine !!! All the passengers including the aged, invalid and the physically challenged and persons with huge luggage were rushing to proceed to their compartments in panic and high tension scolding the Railway Authorities at Tirunelveli station. Lapse in duty by Tirunelveli Railway staff/ executives in not announcing / guiding passengers to board the train can never be forgiven. Stringent action alone would correct the position. I have sent a complaint to Railways and waiting for the redress.
(2) A train covering a long distance between Nagercoil and Mumbai did not have a pantry car.
(3) TTR was very generous allowing all vendors / beggars in the compartment.