[Resolved]  Spectranet — Poor service and mental torture

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi Sir,

My Spectranet User Id is-->[protected].

I applied for Spectranet Broadband on 15th July,2011(Order Id-->4607).
It was activated on 30th July,2011.Their representative convinced me to recharge for 3 months by paying 1500 rupees and by doing this I will get 10 days more of surfing.
On the very first day i.e. on 30th July,2011 just 4 hours after the installation the internet stopped working and whenever it worked the speed was very very poor.I called the Spectranet Customer Care (Complaint Number-->13807).They said that the problem would be fixed within 1 hour.To some extent the problem did get solved on 30th July,2011.But again on 31st July,2011 again the same problem persisted.Again I called the Spectranet customer care (Complaint Number-->13854) and it got resolved after 2 days.Within 1 week I realised that I have made a mistake by subscribing for the Spectranet.I called the Customer Care to refund my money which they outrightly refused.In this one week I called the Spectranet Customet care approximately 200 times regarding spped.They were ready with their excuses like its raining,its storm,local cable cut etc etc..On some occassions they transferred my call to their seniors who promised to resolve the issues and also promised to call back for confirmation but that confirmation call never came.My recharge expired on I guess 10 or 11th November,2011.After 25th November,2011 I started getting calls from Spectranet Customer Care to recharge but I refused all the time.This kept on happening for 2 months.Then one day they asked me that if I dont want to continue their services I should return their devices(modem and wifi antenna) which they had given to me at the time of installation.I refused to return their devices because I have also suffered loss of 1500 rupees.Now on 30th March,2012 Spectranet have sent me an email advising me to return the wireless router and CPE (mention all equip) within two weeks of the date of communication failing which they shall be constrained to initiate appropriate action for breach of trust, misappropriation of assets etc. against me.

Sir,anyone can check the data usage of mine for the 1 week for which I used Spectranet's services.It would be negligible.I asked them to send me a mail regarding data usage but they said that for that you will have to contact the guys who disabled your account.
I have attached the relevant snapshots.

Sir please help me out.What about my 1500 rupees and what about the mental torture that I went through all this while.