[Resolved]  Spencers — Saim Rizvi Manager

Address:

Gautam Buddha Nagar, Uttar Pradesh

Sam Rizvi, Manager(OR at least that is what he claimed) of the Spencers Store, First Floor, C-134B, Sector 61, Opposite Flex Industries, Noida (UP) did not find it palatable when i tried to return a plastic Kitchen ware. I tried explaining him that since the lid of the plastic ware was not firm enough to hold liquid food like Dal and other liquid based gravy food, I would like to return the same and buy something else in exchange. To my dismay, Sam disregarded my complaint and went ahead to blame me and said that i should have checked that before unpacking the utensil. The utensil was packed in a see through thin plastic, which rendered no possible way of checking how would the lid hold on, without taking of that thin plastic cover. All reasoning with Sam proved to be futile and he simply remained inert and rude to the rationale i tried. He told me on my face that since no other customer would take the opened container, he cannot take it back and if he does he would have to pay for the loss incurred by Spencers.
Is this policy of Spencer's a consumer friendly one? I disagree! I was a customer of Spencers for about 2 yrs. I would never visit this particular Spencers shop again and caution people who do so.

Regards,
Akhil