[Resolved]  Spice Jet Airlines — Cancellation of flight

I was supposed to take a flight from Mumbai to Delhi on August 6, 2009 at 5.50 am. I reached the airport at 5 am and got to know then that the flight has been cancelled. This was the first time we were informed about the cancellation. All the passengers were offered an option to take the flight at 8.20 am (via Ahmedabad) which reached Delhi at around 12.30 pm or the flight at 11.30 am.

All this was not professional and not expected from airline companies. Since time is essence in this business, it was really bad on their part to do this.

Further, my argument is if the airline company can charge a fee of Rs 750 per ticket on cancellation / modifying the ticket, why ant they liable to pay to the customers also if they have to cancel thier flights. I guess the aviation ministry should seriously consider this so as to avoid any such events and compensate the traveller adequately.

The entire trip was pathetic as i had got up at 4 am and finally reached home at around 2 pm (for a trip from Mumbai to Delhi).

sir

i need to cancell my spice jet airline ticket booked for 17 th aug 2009

and i forwarding the
confirmation no : NZMELR
POLICY NO : FE 2597
FLIGHT NO : AG 221

SO plse cancell my ticket and forward the details to the appropriate mail id

thanks

with regards

tanwar

Yes, Spice Jet cancels flights and do not take customer needs and urgency into consideration. If they charge 750.00 when customers cancel and do not refund the amount, rather keep it as 'credit', why not refund the amount + 750.00 when they cancel.

BTW, customer service is pathetic as well.

My spicejet booking for 16th Jan, 2015 got cancelled due to operational reasons and they provided the two `ever busy` contact number to be contacted in case we need re-bookings which as has been aforementioned are always busy. Once it got connected then these people put me on hold for like 5 min and no fruitful results could be visualised. They should atleast reschedule the same flight on that very day if it is merely due to foggy conditions prevailing in Delhi but cancelling it and running away from responsibility is uncalled for. This is damn irresponsible on their part to treat consumers like trash and here we just recieve a message saying we regret the inconvinience. It is very urgent for me to be there in Delhi on the aforementioned date and I would therefor request the authorities concerned to look into the matter and fix it, I have not recieved the refund and even when i recieve it, its going to be futile as I`ll have to book an air ticket at a much higher price which does not justify my needs. I am a law student and I know what measures to take in case this complaint is not taken seriously! My PNR is FB582K. The message that I recieved is attached.
Akanksha Prakash
[protected]@yahoo.com
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