[Resolved]  Spice Jet Airlines — Ruthless Behaviour

Hi All...I had chosen Spicejet for my travel from bangalore to Hyderabad on 14th April 2008. To my surprise and just at the last minute, the staff informed us that the Flight has been cancelled. Thats fine...but when I contacted the ground staff for alternatives, they just asked me to take next day's flight, which was not acceptable for most of the passengers including me as I had to travel on that day at any cost. We were not able to get a clear cut information as to what was even going on. The ground staff moved from one corner of the Airport to other without any updates. Once when we interfere they inform us saying that the Airline has a tie up with Indigo airlines and the Flight is full, but when one of the Passenger checked with the Indigo counter, they are able to issue tickets. So, in this way we had to run from one pillar to other and by this time we lost almost 2 hrs. The staff were reluctant to book us in other flights and they were just saying that "Please come and board tomorrow's flight". We had to plead to the staff frequently and only then they give some info on the other alternatives and that too they say its not gauranteed..they said "You have to wait until we say something..." and by this time we almost lost 3 hrs. Finally they were able to book only few people on indigo and all others were left unattended. Is this the way SpieceJet handle their customers? Is this what their customer satisfacton motto is? I would like to inform U all that please ensure to make other alternatives, when such situations occur as these Low cost airline SpiceJet will not even bother on any kind of request to put forth...All the best and I hope we need to be very careful when choosing an Airline...

Do let me know what needs to be done when such a situation occurs