Spice Jet Airlines — Flights Cancelled by Spicejet Suddenly

Address:

Mumbai City, Maharashtra

Reference: CR/196392/2012 & PNR No.: WFRPAC


The arrogance of SpiceJet and its ability to obfuscate the real issue amazes me.

I have been subjected to extreme stress, trauma, agony, harassment and inconvenience by SpiceJet. I got a call on the morning of 4th Aug and a recorded message communicating that my SpiceJet flight to Jammu on 11th Aug has been cancelled. I was dumbfounded!!

• When I had called up at SpiceJet customer care nos after receiving the recorded message Shalini the CSR offered to refund my money. It is much later when I expressed my deep displeasure and requested for alternate connections that she admitted that the same was possible.

• When I called up the 2nd time after consulting my travel mate the CSR (I forget his name) spoke in the same language..we will give refund but no alternate connection..its only after I insisted that I be connected to Shalini he decided to speak to her directly and then and then only he admitted that alternate connections can be given.

• This leads me to believe that SpiceJet doesn’t have a customer centric attitude and policy and believe and indulge in unfair practices

• The connection offered to me is very very inconvenient. Instead of arriving at Jammu at 10am in the morning , now I will arrive at 3pm (approximately) in the afternoon. This will upset all my downstream schedules and logistics. Hence, I had requested that SpiceJet books me either by IndiGo (10pm) or GoAir (9pm) on Friday evening so that I can stay overnight at New Delhi and catch the early morning SpiceJet flight to Jammu. This would have helped maintain by schedules and logistics. This request of mine has been consistently refused on the grounds that SpiceJet company policies does not permit the same.

• When Sandeep had called me up I had again explained the inconvenience SpiceJet had caused to me and I again repeated my request to provide me with a booking by by IndiGo (10pm) or GoAir (9pm) on Friday evening so that I can stay overnight at New Delhi and catch the early morning SpiceJet flight to Jammu. I had clarified to you that I don’t want SpiceJet to provide me with acco in Delhi. It is worthwhile noting that the fares of IndiGo and GoAir and SpiceJet are the same as Spicejet fares (as quoted by travel sites). BUT Sandeep AGAIN REFUSED IN THE GROUNDS THAT SpiceJet POLICIES DON’T PERMIT THE SAME. Now the question arises that is it a fair principle? You charge passengers for cancellations and rescheduling. BUT when YOU CANCEL flights you don’t compensate passengers. WHY?? Logically you should compensate passengers as per the market fare in an alternate airline for the same day and same route because that is amount of money a passenger will spend to travel on the same day which is what he had planned to do.Still you have refused to book me into either IndiGo or GoAir.

• Please NOTE that the connection that you have currently provided is NOT AS PER MY CONVENIENCE.INFACT IT IS GROSSLY
INCONVENIENT TO ME!!!! IT IS BECAUSE I DON’T HAVE AN ALTERNATE THAT I AM FORCED TO TAKE THIS OPTION.

• I HAD REQUESTED Sandeep TO SHARE THE EMAIL ID OF THE HEAD OF CUSTOMER CARE AT SPICEJET. Sandeep REFUSED TO DO SO. This leads me to believe that this is a cover up and there are no honest intentions from SpiceJet.

• Can SpiceJet please explain what can be the operational reason because of which they had to cancel the flight 1 week in advance? I would imagine that it is a ruse and an unfair practice to book profits at the expense of innocent passengers. You can force passengers’ to take refund of their money and then sell the seats at higher prices so that SpiceJet can make better profits. This is your ploy isn’t it? What a dirty game!!

Thanks and hope this clarifies my position.
Warm regards
Atanu P Sarma
Mobile no: +91 [protected]