[Resolved]  Spice Mobile Phones — Negligence in repair

Dear Spice manager,

I am using Spice Mobile Handset D-88n with IMEI:[protected], due to some fault i return it for the repairing purpose, 2-3 months ago, but still not received it back, for repairing i gave the handset to the Govind techno service, jodhpur, but it is not yet received to me yet, i need it urgently, because it is too long time duration for mobile handset repair, so either send me the same handset after repairing or send a new one, so that i can use it, or else i have to approach consumer court for my handset. Do the needful and trace it out or tell me the status...

Daily me and my brother has to travell from village approx.. 40 KM to jodhpur and we get response from your centre that will give tommorrow,
Could you please explain us who is going to bare the charges for up and down of 40 Km.

The way of service centre behaviour gives a feel that i will never go for the Spice mobile in future and advice others for the same.

Could you please take the steps to resolve the matter as soon as possible or i need to approach higher authority.

Regards
Mahendra Singh

Spice Mobile Phones — mobile repair

Turning ON & Off continuously, Display not working, low network coverage
I have a set of spice mobile model M-5252 in special warranty (for special warranty extra charge of Rs. 500) period. i got above problem in month Jan.i submitted my set to service center but still not received every time customer care executive inform me it is under process.. Mobile is still with service center people. The Service Center is still not giving us a straight answer. Please help us in this regard

IMEI no. [protected]

Thanks and Regards

Abhishek Kumar

T:[protected], 3396106, M: +91 [protected]

workordernumber SDL[protected]
CUSTOMER NAME- MANOJ KUMAR
CONTACT NO - [protected], [protected]
MOBILE NO - C5300
EMI NO - [protected]
PROBLEM - DEAD
DATE[protected]
TIME- 10am

Spice Mobile - S9 — Mobile Company Not Repaire set after 2 Months

Hello
I have Purchased Spice Mobile set S-9 dated 21/11/2009 but after 2 months it got out of order, so i gave that set for repaire but after 2 months still neither Service Center return set nor Spice Company revert with satisfied answer.

I am continous follow up with Customer Care as well as Mr. Himanshu (Sr. Executive) but each & every time they gave me unsatisfied answer,

Plz Help....!!

Spice Mobile Phones — mobile charger

maine spice heand set M 5252 khareeda but uska charger 2 month bhi nahi chala

customer care main phone karke thak chuka hoon abhi tak replace nahi hua service quality is really bad ..
IMEI No- [protected]

i want spice mobile s940 model battery

To,
The customer care centre,
Spice mobile,

I had purchased a SPICE mobile phone on 20-11-08. My handset
SPICE D-6666.from the date of purchase It has got various problem Like
1- Low battery backup,
2- Many times it searches for Network when signal lebel is too good.
3-Again it has no net connectivity using CDMA Both in bluetooth & Datacable.
4-Hang up problem is also founded many times.
5- Low voice quality.
I think this is a manufacturing problem.I submitted it to my nearest customer care centre with in four days of purchase. It is therefore requested to change my set for customer satisfaction and goodwill of your company not waiting me any longer.


IMEI 1:-[protected]
IMEI 2:-[protected]
MEID :[protected]


Waited for favorable reply please.

Regards,
satyajeet maharana
Balasore
Orissa-756056

Spice Mobile Phones — Repairing service

I have purchased spice mobile month of jan. my mobile display have broken. I have gone many times spice care center for repairing but not satisfy result found.

Respected Sir,

Mainey kal ek spice ka phone liya tha Model no. M5151, RS/- 2960, but raat honey key baad vo aapney aap hi bajney laga...mainey uskey saaath kuch nahi kiya tha but phir bhi vo appney aap hi baaj raha tha...kripiya karkey mere ko is problem sey mukht karey...

Regards
Raja Choudhary

Mobile Handset — change my mobile

I HAVE PURCHASE A SPICE MOBILE FROM ANON MARKETING BUT AFTER 4 OR 5 MONTHS I SUFFER A NETWORK PROBLEM INTO MY MOBILE AND FOR THAT I HAVE TOO MUCH TIME SHOW MY MOBILE AT SPICE SERVICE CENTER, ALL TIME THE PERSON TELL ME PUT YOUR PHONE HERE WE WILL BE CHEACKED AND REPAIR IT AND THAN GIVE BACK TO YOU, AFTER THE REPAIRING I FACE THE SAME PROBLEM BY 2ND DAY AGAIN I VISIT AGAIN SAME PROBLEM, AGAIN AND AGAIN I VISITED MORE THAN 4 TIMES AT SERVICE CENTER AFTER THE 3RD TIME I REQUEST THEM TO PLEASE IF ITS NOT CLEARED CHANGE ME THE MOBILE ( REPLACEMENT IN A WARRANTY PERIOD) BUT THEY REPLY WE CAN NOT DO THAT, I VISITED ANON MARKETING (FROM WHERE I PURCHASE) SHOP IS PERMANATLY CLOSE TODAY THEY HAVNT SOLVE THE MY PROBLEM NOR CHANGE ME THE MOBILE .
REPLY ME WHAT TO DO ?

Dear,
I purchased a your spice mobile(S-580). Right now I am facing some technical problem in it so I called the service station number which is on company site but the concern person refuse that he had break the contract with spice from last 4 month.
I am facing lot of problem in my mobile so what should I do.
Please help me out as early as possible.
I called to following service center given by you.
City-Pune
Sharp Telecom
Cont no-[protected]

Spice Service Centre — Negligence

M/S. D. M. Tele Sevices
104, Rajshree Plaza, Opp. Shreyas Cinema,
LBS Marg, Ghatkopar (W),
Mumbai

The above peoples are not providing any concrete information and Not Responsible on their duty.

Jr. and senior staff members are useless.

They dont keep proper record of customer but they harrased customer by demanding new new things again and again.

When customer call on there office no.[protected] they dont pickup and if picked up straightway refused to give information by saying we dont know anything.



S. J. Vishwakarma
Vikhroli (W), Mumbai - 400 079.
Mob. [protected]

I purchased Spice mobile Model no: D88G on 13-June-2009. Within a month Keypad stopped working and i submitted the phone to service center and said within 2 week u will get back ur phone. But i got my mobile after around 2 months and they SWAPPED phone and gave us some phone with new IMEI number.

After recieving the mobile a new problem arised on the same day. This time CDMA card was not accepting. and again i submitted and recieved after a week. and within the same week again keypad stoped working and finally i again submitted to the service centre and they told this time you will get new piece from company but after one na d half month they returned same piece but CDMA card was not accepting again.

Finally i got irritated and didn't approached service centre many days.

When again i visited service centre for servicing they denied to accept phone by saying your Purchas Bill doesnt have Vat Paid Stamp.

When and company has started new rule to accept only those bills who has stamp of Vat. I requested them this is not the first time and how you can denied even you have record also of previous services and they said we dont have any record.

Finnaly i have again taken a new bill from dealer with stamp and went back to the service centre but now they refused by saying this IMEI no. is not valid.

When i got angree and shouted on the person who was accepted my last time problem then the incharge accept this and said within 15 days you will get your phone back.


I dont understand how company appoint peoples those who even dont have sense how to behave with customer.

Today when i called the person in service centre she said i dont know when ur phone will come.

This is the way they are giving us service.

Even still I am unbale to understand SPICE mobile swapping policy!

S. J. Vishwakarma
Mob:[protected]

Service Centre:
M/S D.M. Tele Services
104, Rajshree Plaza, Opp. Shreyas Cinema, LBS Marg, Ghatkopar (W)

Workorder No. SMH[protected]
Date 29 March 2010

the Complaint should be correct

spice mobile / mobile phone D-6666 dual sim — Faulty Phone

My name is Atul joshi . i just have purchased new mobile of spice company

spice D-6666 (dual sim ) from there outlet Hotspot on 30/.04/10 . from spice retail ltd . 5 shubham tower neelaam bata road , n.i.t Faridabad . tel : [protected] .

i am facing a lot of problems just after i bought this phone of your company. i have given this phone to -there service center just after four days of purchase . this phone was not showing memory card so that i have given this to the service center workorder no : shr[protected] they people are saying that this cannot repair here so they will send this mobile to the company and it will take 15 to 20 days . i am working in roaming area so that i have bought this phone . but the response of this phone and there service center persons is very poor . they dont understand my problem . daily i make a call to them , but they dont have any response .

Spice — hang off phone after on the camera

i have purchased a mobile spice-m 7070 from a nearest dealer.after 1 month i have found that their is something wrong in my handset.I have found that when i have switch on the camera of my handset than set has going to hang.distributor m/s BALAJI COMMUNICATION, badaun .is misguidedness to me & dealer is also fol owing to him.

prashant garg
con.no. [protected]
bisauli (badaun)
u.p. 202520

Spice S-930 — Change My Mobile Handset

I have Purchase a Spice Mobile Phone on 05/06/2009. My Handset Model Spice S-930 is under one year warranty. After the purchase it developed Large Problem in its Touch, Loud Speaker & Sound. I submitted it to my Nearest Customer Care centre of spice mobile but my problem is not solved. Sir Please requested to you Change My Mobile as soon as possible. my contact no. is[protected]

maire spice mobile phone qt44 mein sound bhoot kum aa raha hein eska kaya matlab ha

SIR,

MY DUAL SIM (GSM+CDMA) IS NOT WORKING. PLEASE TELL ME ABOUT YOUR SERVICE CENTRE IN NORTH DELHI AND EAST DELHI.

PLEASE TREATED AS URGENT.

YOGESH AHUJA
[protected]

spice (Qt 66)
model chargin and data cabel does not exepted.
i think his jack print is not working.
we check the mobil to rewari castomer caer, but he does not give responce.
PLIZE Solve my problem.
my contact no. [protected].
Thanks