[Resolved]  Spice Mobile Phones — Negligence in repair

sir i have a spice mobile S-580, my mobile not accepted memory card, i given my mobile to a shopkeepar he says that software need to be installed so please give me a information how we got repair my mobile inform me shortly my mobile no is [protected]

Spice Mobile — The worst Mobile - spice mobiles

I have never seen any mobile which is so poor in quality and its service centers are worst in India. I got a mobile and it has become unusable in two months and there is no service centre available near Janakpuri.

sir i have spice d-88 phone. cdma sim are working properly but gsm sim not working in delhi. it works in rajasthan to hyderabad and i comes delhi so it can"t works

(IMEI NO : [protected])
(ESN : 0AE5C904)
(MY MOBILE NO:)

so dear sir what can i do
plz give me working Suggestions to my spice phone

plz sir send my your suggestion on my no.[protected], [protected]
ya mail. me on [protected]@gmail.com

Spice Mobile — no status

my mobile phone spice s-930 damage (dead) on 04.09.10 and deposit to balaji telecomes kalkaji on 06.09.10, but now (09.09.10)this time not receive to me. So, I request to please return to my mobile other wise i appeal into counser court.
thanking You

Rahul Dev
[protected]

Spice Mobile — Service Charge under warranty

Dear Sir,
I had purchased one Spice (M5252) mobile handset on 03.01.2010 from ESKAY MOBILE (Kharagpur) but on 24th August 2010 I found charging not working properly by that day I contact service centre at Midnapur (Mobile Plaza) they are cleaning the mobile (Job sheet no 0968)and said set was ok but that is not work properly after there service, on 01st October'10 I face some new problem everytime set was headphone mode so that I can not use normaly, again I contact service centre (Job sheet - 1265) but after checking they told for service charge 150/-. now my question is under warranty how to claim the service charge. At the time o[censored]se the handset soating may be leackage inside of set.

Pl check this matter as soon as possible.

Regards,
Himadri Sekhar Pal
[protected]@gamil.com
Phone - [protected] / [protected]

Don't purchase any boy Spice-Mobile - Service center is Very Poor

From: Gajanand Pathak
Sent: Saturday, September 11, 2010 4:45 PM
To: 'Customer Care'
Cc: 'chayan.[protected]@spicemobile.in'; 'spice.[protected]@gmail.com'
Subject: RE: problem in switching the phone on and off

Finally I have got my phone on 10th i.e. after 20 days

But I am surprised to notice that the phone body is not new. There are scratch marks in the same. Moreover, the screen of my phone did not have screen guard but the phone which I have recd. Is having. Since Already 20 days have passed I was in urgent need of my phone. So I have taken it

Would request you to look into the matter and take necessary action

Otherwise it would deplete the brand value of SPICE.




From: Gajanand Pathak
Sent: Thursday, September 09, 2010 4:08 PM
To: 'Customer Care'
Cc: chayan.[protected]@spicemobile.in
Subject: RE: problem in switching the phone on and off

It has already been 20 days since I have given my new mobile for repair. Pl let me knoe the number of Mr Chayan Kundu so that I can directly followup for the timeline of receipt of my mobile.


From: Customer Care [mailto:[protected]@spicemobile.in]
Sent: Wednesday, September 08, 2010 5:30 PM
To: Gajanand Pathak
Cc: chayan.[protected]@spicemobile.in
Subject: RE: problem in switching the phone on and off

Dear Mr. Pathak,
We sincerely regret the inconvenience caused to you, however, we request you to allow us some time as our representative Mr. Chayan Kundu is working on your case - SC10090040 and will get in touch with you shortly.

Looking forward to your continued patronage

Warm Regards,

Customer Care Manager



________________________________________
From: Gajanand Pathak [mailto:gajanand.[protected]@aircel.co.in]
Sent: Saturday, September 04, 2010 12:10 PM
To: Customer Care
Cc: [protected]@spicemobile.in; [protected]@spicemobile.in; [protected]@spicemobile.in; chayan.[protected]@spicemobile.in
Subject: problem in switching the phone on and off


Yet to get any response till now…


From: Gajanand Pathak
Sent: Tuesday, August 31, 2010 3:58 PM
To: 'Customer Care'
Cc: '[protected]@spicemobile.in'; '[protected]@spicemobile.in'; '[protected]@spicemobile.in'; chayan.[protected]@spicemobile.in
Subject: FW: Newly purchased phone not working, complain yet to be resolved

Yet to get any response till now…


From: Gajanand Pathak
Sent: Monday, August 30, 2010 4:21 PM
To: 'Customer Care'
Cc: chayan.[protected]@spicemobile.in
Subject: Newly purchased phone not working, complain yet to be resolved

Dear Sir,

As per your mail below, I have visited the SPICE-authorized Service center M/s BILLENIUM SALES & SERVICE (P) LTD, Chowringhee Road Central Kolkata on 20th August.
They have assured me that it would be ready within 4-5 days. I visited the service centre again for collection after the due time but they told that handset has been sent to HO for rectification.

But till date I am yet to get the same. Continuous phone calls and visits to service centre elicits the same response that it is pending at HO.

You can very well understand my plight without phone. A new phone breaking down within 2 days of activation is bizaree. Morever, taking so much time for correction is giving lot of hardships

Would request you to take the corrective steps immediately and get my phone rectified. IF the same cannot be done in another 2 days, pl give a replacement.

Chronological order of my plight:
1.Purchase Date :16 Aug: 2010
2.Phone Auto Switch up 18th Aug’10
3.I have Write mail to Customer care Thursday, August 19, 2010 3:32PM
4.I have Submit SPICE-authorized Service center M/s BILLENIUM SALES & SERVICE (P) LTD 20th August 2010 6:00Pm and till now no response.


Document mention:

1.Scan copy Original bill
2.Scan Copy to SPICE-authorized Service center Bill


From: Customer Care [mailto:[protected]@spicemobile.in]
Sent: Thursday, August 19, 2010 3:32 PM
To: Gajanand Pathak
Cc: chayan.[protected]@spicemobile.in
Subject: RE: problem in switching the phone on and off

Dear Mr. Pathak,

Thank you for emailing-Spice Customer Care.

With reference to below email, we request you to visit any of the Spice-Authorized Service Centers in your area as mentioned below and get your handset checked. We wish to assure you that technical expert at our ASC will assist you in resolving the issue you are experiencing with your spice handset.

State ASC Name Postal address City_Name Contact_Person Contact_No Email_id
West Bengal M/s BILLENIUM SALES & SERVICE (P) LTD 6, Chowringhee Lane, Kolkata, PIN-700016 Kolkata Mr. Sanjeev Agarwal [protected] spice.[protected]@gmail.com

West Bengal M/S Mobile Hub 62, D.H road( Janakalyan, Merlin Estate Shop no 04, Kolkata Kolkata Mr.Amit kumar Saha [protected] spice.[protected]@gmail.com



Alternatively, to know more details about the ASC you can speak to one of our Customer Care Executives at Spice-Care on the Toll free number[protected] between the hours of 8:00am and 8:00pm, seven days a week.


Looking forward to your continued patronage


Warm Regards,
Customer Care Manager


________________________________________
From: Gajanand Pathak [mailto:gajanand.[protected]@aircel.co.in]
Sent: Thursday, August 19, 2010 11:20 AM
To: [protected]@spicemobile.in
Subject: problem in switching the phone on and off

Dear Sir,
I have purchased a Mobile QT-52 on 16th Aug’10 from Spice retail showroom, Howrah. I have faced problem in switching the phone on and off . Please suggest what to do now.

Model QT-52 Dual GSM mode phone
IMEI(m)[protected]
IMEI(m)[protected]
COLOR :Black
customer ID.[protected] inv no[protected]

Spice Mobile — I am not getting mobile which given for repairing in Warranty

I am Manish Rajpoot. I Submitted a mobile Phone on 27-Aug-2010 for repairing in a spice service center. Mobile phone is in warranty Period. Now today 07-Oct-2010 more then One month has passed but still they say call us tomorrow. Please help me get cell Phone back


Regards,
Manish Rajpoot
[protected]

Spice Mobile Phones — Inferior Product Quality and Poor After sales service

The cellphone worked fine for 2-3 months and then started to run “Extremely HOT”. We should the phone to the reseller but he advised to take it to the Spice Service Center, “M/S SS Enterprises which is over 25km from the place I live.

The service center people were all occupied in there own things and we not dealing with the customers including me properly. After much pursuance, the service center person decided to take a look at the phone. He first said, it will take 4-5 days for inspection by them and if they would not be able to fix it, will send it to SPICE Company which will take Flat 20-25 days.

After a week of giving the phone, I had to visit the service center again to find out if its repaired since people at the service center either don’t pick the phone or keep it engaged all the time.

Please help

I am not getting mobile which given for repairing in Warrenty
I am Anurag Soni. I Submitted a mobile Phone on 25-Aug-2010 for repairing in a spice service center. Mobile phone is in warranty Period. Now today 20-Oct-2010 more then One month twenty days has passed but still they say call us next week.and service center' staff don't any support. Please help me get cell Phone back


Regards,
Anurag Soni
[protected]
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thank god i read all these mails, i was about 2 purchase QT68, but thoght lets see complaints whether care centres r responsible or nt but nw i will buy some other co. mobile.
Thank u guys

Dear Sir
My name is sandeep Mehta I have purchase a mobile M-4242 on 10th March 2010 Intelligent Mobile and the IMEI No. is [protected],[protected] in Dewas (M.P), On 1st November 2010 Mobile software was Corrected and automatic switch off . than i am going to service center and repair but after some time again software corrupted. than i am going again the service center but owner of service center not repair my mobile and give me another damage peace but i want to repair my own peace. So please Replaced my mobile.

Model No M-4242
IMEI(m)[protected]
IMEI(m)[protected]
Color- Black

From Sandeep Mehta
Mob:-[protected]
e-mail id:- s.[protected]@yahoo.com
Dewas (M.P)

I had purchased a spice mobile model QT-60, in november 2010. In starting february 2011 it got problem in which mobile had gone to head set mode and general profile was unable to active. I handover my set to my nearest service centre at Jamshedpur (Dhatkidih) for further repair. After one week I got my mobile repaired with an additional new problem of low volume. What is this? This is completely injustice with consumer.

Spice — not working properly/noise in speaker

I purchase new mobile spice QT 55 from home shop 18. I found handset not working properly. noise come when we playing audio player. IMEI NO. [protected]/[protected]. Pls check the detailes of the handset and reply me. MOB.NO.[protected] mohsin.[protected]@tatamotors.com

I have purchased spice M-6363 four months back...due to some problem in set i gave to nearest service center for repair.They gave me after 1 month when i gave to him..but after that the set is not working properly due to same problem...plz look after the problem and take seriously action and reply me as soon as possible to my e-mail id [protected]@gmail.com

Spice Mobile Phones — spice pc suite

I was bought the spice moblile m-5750.The problem of this mobile is that how i connect the internet with his laptop through pc suite.Please send me Spice pc suite for model M-5750.
My email Id [protected]@gmail.com

This is to bring in your kind notice that i purchased a spice mobile handset model no. M 3636, Sl. no. [protected], Battery no. ZSB0462202, Adopter no. SIC-17, Bill receipt no. 221 on dated 08/07/010 with one year warranty period from KEJRIWAL SALES, PO: RENUKOOT, Distt. Sonbhadra (UP). Then during this period my mobile is is getting switched off automatically very frequently and going to dead then i give my cell to shop keeper twice on dated 2/2/11 and 25/2/2011 for rectify the problem but they are not able to rectified the problem and problem is still persist. I asked shopkeeper to return back the mobile and give me new one on replacement of the same but he is not willing to do so. Due to this i am suffering a lot mentally and physically as well. I think such type of response from shopkeeper will definitely not suited for reputed company like Spice. In this regard i request you to pl. kindly intervention on the matter and arrange to replace the faulty mobile with new one. I shall be highly oblige.

my contact no is [protected].
My email id: vivek.[protected]@adityabirla.com
Looking forward for prompt and positive reply..

even d service centre dont respond to your problems ...spice mobiles are the worst ...the service centre asked me to pay to get my phone checked which is not working within 2 months of purchase ...

Spice Mobile Phones — Poor after sales service

I have purchased spice mobile model M-3636.After some time it developed a problem of Board(according to service center).It is under warranty.But for the past 3 months it is in the service center .Neither the center nor the company was able to rectify the problem.

Spice 3636 / Mobile Phone Handset — Till Date I have not get the Mobile Handset

I have purchase a Mobile Handset from M/s Swastik Traders, Paltan Bazar, Guwahati-781008 on 7th April, 2010. After 15 days mobile become damaged and I have handed over my Mobile Phone to the Company through the Dealer. But till date I have not get the Handset. So kindly help me and give me positive response by return me my Handset by OK condition or refund the money.

Spice Model : M 3636 (Dual SIM)
IMEI No. : [protected] & [protected]
Battery No. : 0311871
Charger No. 281939

Regards,
Priti R. Baruah (Guwahati)
GSM : +[protected]
E-mail : [protected]@gmail.com

Spice Mobile — Not repairing mobile

I bought new spice phone M-5700 from T-Communication two month ago. From that day i m facing the problem of auto restart. I gave my mobile 7 times to spice center(Maa Janki Enterprises) to repair it. They gave my mobile telling that obile is ok but when i come back home it have the same problem. Now the spice care is also not listening. I m in great tension and now my parents are also scolding me.Pease help me.