Spice Jet Airlines — refund fare

Address:

Tamil Nadu

Regards
Gopal Ramesh
[protected],

Dear sir,
I HAD BOOKED A TICKET TO HYDERABAD FROM CHENNAI ON 6TH APRIL,ONLINE AT 7.20 AM THRO DEBIT CARD AND IN RETURN GOT A CONFIRMATION FROM THEM AT 7.22 AM FOR INR 3778.THE TICKET BOOKING WAS DONE AT HYDERABAD BY MY BROTHER AT WHOSE PLACE MY FATHER HAD EXPIRED THAT MORNING.
BUT WHEN I CAME TO THE AIRPORT AT CHENNAI AT AROUND 9-30 AM YOUR STAFF AT THE COUNTER TOLD ME THAT MY TICKET WAS CANCELLED AS THE THE ADDRESS GIVEN TO THE CREDIT CARD PEOPLE BY MY BROTHER DID NOT MATCH THE ONE IN THEIR RECORDS,
IT COULD HAVE HAPPENED AS AT THAT TIME ANY BODY WHOSE FATHER HAD JUST EXPIRED WILL NOT BE ABLE TO GIVE ALL DETAILS PERFECTLY.
AS YOUR COUNTER STAFF HAD TOLD ME THAT MY TICKET WAS CANCELLED AND DUE TO THE CIRCUMSTANCES I WENT TO THE NEXT COUNTER AND TOOK THE NEXT IMMEDIATE FLIGHT TO HYDERABAD BY INDIGO 6E 315 ON[protected]..
AFTER ATTENDING AND COMPLETING THE CEREMONIES OF MY FATHER,
I ENQUIRED ABOUT THE REFUND OF FARE TO YOUR OFFICE , THEY TO MY SURPRISE ,TOLD ME THAT MY TICKET WAS CONFIRMED AND THAT THE MISTAKE WAS ON MY PART AS I DID NOT TRAVEL IN THAT FLIGHT, AND SENT ME A MESSAGE SPICE JET PNR ISQC69AA FOR FLIGHT SG 1261 DEP AT 11 AM ON[protected], AND THAT TO ON[protected] AT 11-17AM THRO YOUR COMPANIES MOBILE NO [protected]. WHICH MESSAGE COPY IS STILL WITH ME.
I NOW WANT TO KNOW WHY MY MONEY AFTER DEDUCTING THE PASSENGER FEE AND SERVICE TAX IS STILL NOT SENT TO MY ACCOUNT.
I ALSO WANT A PASSENGER MANIFEST FOR THAT FLIGHT .
AS THE CIRCUMSTANCES WAS THAT OF DEATH OF MY FATHER AND WHEN YOUR CUSTOMER CARE PERSON TOLD THAT MY TICKET WAS CANCELLED,I DID NOT WAIT TO GET A ACKNOWLEDGMENT THAT MOMENT.
BUT SUCH A BIG ORGANISATION THAT TO OF A BIG GROUP LIKE SUN NET WORK,
SHOULD NOT FOR SUCH A SMALL AMOUNT BE SO MEAN AS TO SAY THAT MISTAKE WAS ON MY PART AS I DID NOT TRAVEL, WILL ANY BODY HAVING A CONFIRMED TICKET LEAVE THAT FLIGHT AND TRAVEL IN THE NEXT AVAILABLE INDIGO FLIGHT WHICH BOARDING PASS IS STILL WITH ME.PLEASE SENT ME YOUR PASSENGER MANIFEST,SEEING WHICH I WANT TO TAKE NECESSARY ACTION TO GET MY REFUND
REGARDS
GOPAL RAMESH