[Resolved]  Spidigo — after taking money no responding properly

Address:

Ahmedabad, Gujarat

I selected spidigo as my broadband with the words of Mr.Alkesh Gondaliya .Mr.ALkesh Gondlia is the Area sales manager in ahmedabad region of Spidigo broadband.Before 6th month Spidigo is new in ahmedabad and they are providing wireless broadband Services .I do not have much trust on spidigo because they are new in ahmedabad but Mr.Alkesh said that we are here to provide best services and if you will not satisfied with spidigo then you can just give me a call we will give you refund for remaining months and if spidigo will not provide refund in any case i will refund you.

then I select plan of 512 KBPS in day time and after 8'o clock 1 mbps speed.I paid 6 months money to gather.But i am facing problem in speed by first day and i am getting speed of near about 200 kbps only and my connection was disconnected 3-4 times a day,i complained in spidigo customer care department and Mr.Alkesh 15-20 times in first four month and their service engineer visit my office 20-25 times in first 4 months but they were unable to find the problem.finally Mr.Kalu (service engineer ) from spidigo find that focus of dish is not proper and he make changes in focus and we get enough speed.

Then i am trying to contact Mr.Alkesh for extension of my plan because out of 6 months i am not getting proper broadband connection for 4 months but there is no response from Mr.Alkesh and customer support team.Mr.Alkesh is not receiving phone call from our side.

Now i tried to contact Mr.Pinkesh who is the head of renewal in ahmedabad region.He understand my case and assure me for extension but now he is also not receiving any phone call.Mr.dushyant patel who is also head of renewal department he is also not receiving a phone call.

The thing is that they are not at all interested to receive a phone call and i want to complaint against them for false commitment and case of fraud . Spidigo is the fraud company all the sales and renewal person in this company are master in lying and giving wrong commitment and to cheat the customer and make fraud.