[Resolved] Sreeleathers — POOR SERVICE QUALITY | |
Recently I bought the floater from Lindsay Street showroom of Sreeleather on 27th June. Invoice details are as follows: Sl.NO b072952 DATE 27/06/2009 AMOUNT 298 After around two weeks I noticed a gap near the sole. So I went to the showroom for repair on 11th July. They said that I can take the delivery of floater on 18th July. But when I went there to collect it then they said “sorry sir we couldn’t do the repair so you can come later” Again I went there on 27th July then the person said ok sir you can wait for some time. I was sitting at the near by desk. There I noticed he was doing the repair of that floater using some glue. I told him that you were saying that you’ll send it to your workshop as u have to take out the complete sole to fix it properly now you are putting a simple glue. Then he said no sir I was just giving the finishing touch. Now again that floater is facing same problem. I just wanted that floater to be replaced with new one or else they can do the refund of my money. I hope you’ll do the needful. Thanks. Regards, Nitin gupta [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Sir,
I am one of your permanent customers from Ranchi, Jharkhand. I am using your well known, reputed long lasting and also friendly to customer’s pocket products from last so many years. Pratap Shoes, Rospa Tower, Main Road, Ranchi sells your products here.
I bought a pair of leather slippers (chappals) code no. –[protected] vide invoice no. - BK/00823 on 09.07.2009. The upper leather sole and lower rubber sole of the pair (both pieces) were detached from one side as the pasting was not sturdy only in less than two months. As your customer friendly company provides warranty for 90 days I gave it for pasting at your outlet vide their receipt no.-3 dated 12.09.2009. At that time I lodged complain for pasting but as per terms and conditions no.1 printed on the sale invoice the counter girl wrote the complain as stiching and pasting though the matter was only for pasting.
When I went to take back my slippers, I was surprised to see that inspite of pasting they have stitched it in a very rough manner just like a cobbler stitches on road side. When I objected for this work the counter girl as well as the owner told that as stitching was also written on the slip so the slippers were stitched. I asked them how anybody can use it after such bad and rough stitching as the stitching was done from the side of rubber sole which was cutted also at various places during stitching. I asked them to change my slippers but they denied. They told that now they will only remove the stitches and that also after dashehara.
I am very disappointed with their attitude. I am writing this letter with a hope that you will take appropriate action in this regard so that in future no customer shall be entertained in such a manner that he feels himself cheated in purchase of a product of such a reputed company like yours at its outlet.
Hope, you will take action in this regard as soon as possible.
Thanking You.
Nikhil Jajodia,
Opp. Tanveer Petrol Pump,
Purulia Road,
Ranchi -834001,
Jharkhand.
Email : jajodia.[protected]@gmail.com
I am one of your permanent customers from Ranchi, Jharkhand. I am using your well known, reputed long lasting and also friendly to customer’s pocket products from last so many years. Pratap Shoes, Rospa Tower, Main Road, Ranchi sells your products here.
I bought a pair of leather slippers (chappals) code no. –[protected] vide invoice no. - BK/00823 on 09.07.2009. The upper leather sole and lower rubber sole of the pair (both pieces) were detached from one side as the pasting was not sturdy only in less than two months. As your customer friendly company provides warranty for 90 days I gave it for pasting at your outlet vide their receipt no.-3 dated 12.09.2009. At that time I lodged complain for pasting but as per terms and conditions no.1 printed on the sale invoice the counter girl wrote the complain as stiching and pasting though the matter was only for pasting.
When I went to take back my slippers, I was surprised to see that inspite of pasting they have stitched it in a very rough manner just like a cobbler stitches on road side. When I objected for this work the counter girl as well as the owner told that as stitching was also written on the slip so the slippers were stitched. I asked them how anybody can use it after such bad and rough stitching as the stitching was done from the side of rubber sole which was cutted also at various places during stitching. I asked them to change my slippers but they denied. They told that now they will only remove the stitches and that also after dashehara.
I am very disappointed with their attitude. I am writing this letter with a hope that you will take appropriate action in this regard so that in future no customer shall be entertained in such a manner that he feels himself cheated in purchase of a product of such a reputed company like yours at its outlet.
Hope, you will take action in this regard as soon as possible.
Thanking You.
Nikhil Jajodia,
Opp. Tanveer Petrol Pump,
Purulia Road,
Ranchi -834001,
Jharkhand.
Email : jajodia.[protected]@gmail.com
Thanking you,
Your's faithfully
Animesh Mandal
Date :- 22/08/09 Vill.+P.O- Kajora Gram
Place- Kajora Gram PS- Andal
Dist- Burdwan
Pin- 713338
State- West Bengal
Mob No- +91 [protected]